Claims Administrator

Job Summary:

This position is responsible for receiving, reviewing, investigating, and recommending a course of actions for claims received from customers and reporting on claims analytics for a growing logistics and transportation services company. Overview of position includes routine reviewing and receiving claims and OS&D reports, making necessary adjustments, and communicating with internal customers for a timely resolution.

Job Duties and Responsibilities:

• Review freight/cargo claim paperwork for processing accuracy and completion and request additional documentation as needed.

• File Preliminary and Final claims with Air, Ocean, Co-loaders, Truckers and other freight partners to recover any damages as a result of their handling.

• Follow up on all claims with carriers to ensure timely payment.

• Ensure claims process is followed according to the internal Claims Process Map; including taking primary responsibility for all freight/cargo claims.

• Responsible for accounting functions related to claim handling, including calculating proper reserves, creating salvage invoices, issuing the proper customer/carrier adjustments and third-party indemnification payments when necessary under the direction of the Claims Manager

• Work to eliminate claims before they occur through promoting best practices and concluding adequate and ongoing risk management training.

• Works closely with the VP of Brokerage and Compliance and actively supports the team and company goals.

• Focusses on ensuring that claim efforts are settled with Customer satisfaction and minimal financial impact.

• Build and maintain effective internal/external relationships with key partners who contribute to the claim process.

• Identifies and eliminates recurring problems through better process, policy, and training.

• Focus on providing high quality customer service to co-workers, management, customers, and others in a courteous and professional manner.

• Maintain confidentiality of company information

• Other duties as assigned, and supporting compliance team.

Education/Experience:

• Bachelor’s degree from a four-year college or university, preferred
• 4 years of freight claims experience

Work Environment and Environmental Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate. No, or very limited, exposure to physical risk.
• Computer Skills: Proficient in MS Word, Excel, Visio, Outlook, Cargo Wise Preferred

Other:

• Strong communication, analytical, and organizational skills, strong attention to details, ability to work effectively under pressure, ability to solve logistical problems as necessary.
• Strong decision-making and leadership skills.
• Ability to motivate personnel.
• Team player within company.
• Multitask oriented and able to work in a fast environment.
• Professional and courteous phone manner.
• Knowledge of Customs forms and Power of Attorney documents.
• Proficient in world geography, import documentation, and Incoterms.
• Ability to travel.
• Basic keyboarding skills.