General Manager

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOODWe focus on TEAM, GUEST, BUSINESS. If you want to be yourself, impact community, build life‑long relationships, and serve best coffee, join our herd Apply today and be part of the ‘Bou CrewPosition OverviewThe General Manager drives culture, overall leadership and direction of the store. We ensure team engagement, execution of goals, set expectations and accountability, and deliver overall Caribou Brand experience. Success is rooted in Team, Guest, Quality and Core Values.What You DeliverDemonstrates excellence as Assistant General Manager with enthusiasm and excellence.TeamModels, upholds and implements Caribou policies, practices, and standards.Ensures store is fully staffed for shifts, maintain up‑to‑date schedules, plan bench planning and development.Owns entire recruiting process: job posts, sourcing, follow‑up, interviewing, hiring, onboarding.Keeps team engaged and energized.Executes Role‑Based Training and LTO/Promotional Window training.Communicates expectations clearly and explains “why behind the what”.Keeps accurate records in Workday.Ensures safety of Team Members and Guests.Coaches, trains, develops team to generate best DOING and BEING every shift and interaction, fostering culture of growth and career progression.Delivers proactive, timely, thoughtful coaching conversations and feedback to support team.GuestExemplifies incredible guest experience at all times.Trains and develops team to provide best‑in‑class guest experience.Demonstrates and teaches guest recovery.Takes ownership of Guest Satisfaction metrics and results.Represents Caribou handling guest complaints and issues; sincere approach to find effective solution.Is brand ambassador in community: involvement, leadership and “being Caribou” in every interaction.Quality / Sales / ProfitConsistently acts as business owner – takes ownership of store and team success.Owns importance and execution of food safety, sanitization, health and safety of store, using company tools.Champion of executing standard operating procedures.Appreciates store systems: CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.Deep understanding of P&L to build financial plans and fiscal responsibility.Creates energy, enthusiasm, focus to meet and exceed sales goals.Efficient inventory control and waste management.Assists with quality store operations and in‑store sales building activities.Ensures quality guest experience by fast friendly service, verifying product meets Caribou quality standards, clean safe environment per company and ServSafe guidelines.Minimizes loss through cash handling policies, proper training, compliance with accounting/banking requirements.Being – How You Show UpBrings Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.Enthusiastically takes ownership of all of it.Takes “being yourself” and “making fun happen” to next level.Authentically their best self every day.Creates trust in team; they trust you and you extend trust to them.Calm amid storm; ability to bring calm, focus, perspective to situations; resilient, durable, unflappable.Embrace diversity in all aspects of leadership and learning.Change leader and champion; recognizes all growth is change and all growth is powerful.Supports GM peers partnership and collaboration.Gives and receives feedback with positive intent; desire to always get better and grow.Unwavering example of grace and professionalism in challenging situations; handles confidential information with empathy and consistency.Takes ownership of difficult conversations; does not avoid conflict but seeks to dismantle it.QualificationsRequiredMinimum 2-3 years of restaurant, retail, or guest service management experience or combined experience and education.Experience with sales building, P&L statements, recruiting, and training.Must be 18 years of age or older.Has a valid driver’s license and reliable transportation.PreferredServSafe Certified preferred or certification within 90 days of employment.High school diploma or GED equivalent.Address: 3354 Rice Street, Little Canada, Minnesota 55126Compensation Range$20.82 - $39.77 per hourStarting pay is subject to local and state minimum wage regulations.Ranges reflect what employer reasonably and in good faith expects to pay for such position.The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.BrandCaribou Coffee #J-18808-Ljbffr