Help Desk Specialist OH

2 days ago


Columbus, United States Creative Financial Staffing Full time

Help Desk Specialist

Is this the role you are looking for If so read on for more details, and make sure to apply today.
Onsite


Summary: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.


Key Responsibilities:



  • Provide Tier 1 and 2 support for hardware, software, and applications
  • Troubleshoot and resolve network, connectivity, and cybersecurity issues
  • Monitor systems, perform backups, and apply patches/upgrades
  • Administer Microsoft environment (Active Directory, Office 365, etc.)
  • Participate in IT projects and provide recommendations
  • Maintain documentation and assist with training as needed

Requirements:



  • 2-year degree in Computer Science/IT or 4 years of relevant experience
  • Strong technical skills in network/system support, troubleshooting, Microsoft technologies
  • Understanding of virtualization, internet protocols, and security concepts
  • Excellent communication, analytical, and problem-solving abilities
  • Ability to work in a team, multi-task, and prioritize in a fast-paced environment
  • Willingness to work off-hours, be on-call, and travel occasionally



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