Virgin Voyages | Casino Supervisor

2 months ago

miami, United States Virgin Voyages Full time

The Gig:

We are on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented Casino Supervisor who is passionate about providing a stellar experience for the guests that visit our onboard Casino. This someone will deliver a memorable and outstanding Casino service to Sailors onboard by assisting in the supervision, support and delivery of high standards within the Casino operation.

In other words, this someone needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won't be able to remember how we got by without you.


What You'll be Up To:

  • Maintain positive Sailor relations at all times
  • Assist in the day-to-day running of the Casino operation
  • Assist in creating and delivering an entertaining gaming atmosphere that intrigues, attracts and retains the attention of Sailors thus providing a constant flow and enhancing revenue
  • Responsible for monitoring both Sailors and Casino personnel to minimize the risk of security threats and fraud
  • Ensure all Casino personnel provide a positive first impression to every Sailor
  • Assist Sailors by providing knowledge and guidance on Casino services, products and activities
  • Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately
  • Follow up with Technical department for repairs and notifies Casino Manager of any repairs that will significantly affect Casino revenue
  • Assist in preparing and implementing Casino work schedules ensuring all stations and hours of opening are fully staffed
  • Monitor Work and Rest hours of all Casino staff ensuring MLC guidelines are adhered to
  • Responsible for assisting with Casino marketing and promotion strategies targeting the increase in volume of Sailors and revenue
  • Extend courteous salutations when guests leave outlet and invite them to return
  • Communicate any potential losses to Assistant or Casino Manager onboard
  • Refer any disputes or disagreements within their area to the Assistant or Casino Manager and seek to resolve
  • Assist in the development and training of Casino staff and provides mentoring and coaching to ensure a high standard of performance is maintained


Super Powers Required:

  • Minimum 2 years'; experience as Casino Supervisor in a Casino onboard a Cruise ship or on land
  • Passionate about people and able to handle guest complaints with a smile
  • Experience on leading a diverse (and amazing) team
  • All certificates as required by the STCW code for this position
  • Good command of the English language


What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

  • Casino Supervisor

    2 months ago

    Miami, United States Virgin Voyages Full time

    The Gig:We are on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented Casino Supervisor who is passionate about providing a stellar experience for the guests that visit our onboard Casino. This someone will deliver a...

  • People Director

    7 days ago

    Miami, United States Virgin Voyages Full time

    The Gig:We’re on an exciting journey to create the most irresistible travel brand in the world and are building a fantastic team to help make our ambition a reality. Right now, we are on the hunt for a super talented someone who has a passion for people, policies, and procedures! You love people and so do we.The Director – People Team, Sea-going, lives...

  • Table Games Dual Rate Floor Supervisor

    5 months ago

    Miami, United States Buffalo Run Casino & Resort Full time

    Position Purpose:To provide direction and oversight in order to ensure a courteous, accurate, and efficient Table Game experience for guests on assigned shifts.  Knowledge, Skills, and Abilities: Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standard programs.Enforce table games...

  • Guest Services Agent

    1 month ago

    Miami, United States CGC Group Inc. Full time

    The Global Gaming Guest Services Agent, serves as a casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The role is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. This person is also responsible for providing information...

  • Dealer of Casino Table Games

    3 days ago

    Miami Gardens, Florida, United States Calder Casino Full time

    Key ResponsibilitiesGame Control: Deal cards to players, shuffle as necessary, and enforce established rules and regulations.Rake Collection: Ensure correct rake is taken from designated players in accordance with our policies.Game Progression: Monitor game progression, notify supervisors of disputes or concerns, and promote positive Team Member and Guest...

  • Global Gaming Guest Services

    1 month ago

    Miami, United States INSPYR Solutions Full time

    Title: Global Gaming Guest Services Location: Doral Fl Duration: Contract to hire Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm 100% Remote - Local to (Miami FL) Weekly Pay! SUMMARY The Agent, Global Gaming Guest Services, serves as a shore-side casino agent, ensuring guest requests,...

  • EVS Housekeeper

    1 month ago

    Miami, United States Buffalo Run Casino & Resort Part time

    Position Purpose:To provide courteous service and a clean environment for guests and employees.Knowledge, Skills, and Abilities:Check daily duty rosters and read all communication from Supervisors at the beginning of the shift. Vacuum, sweep, scrub, and mop floors throughout the casino including all common areas, storage areas, and restrooms. Respond...

  • Global Gaming Guest Services

    4 weeks ago

    Miami, United States INSPYR Solutions Full time

    Title: Global Gaming Guest Services Location: Doral Fl Duration: Contract to hire Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm 100% Remote - Local to (Miami FL) Weekly Pay! SUMMARY The Agent, Global Gaming Guest Services, serves as a shore-side casino agent, ensuring guest requests,...

  • Floor Games Management

    6 days ago

    Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time

    The Table Games Floor Supervisor at Buffalo Run Casino & Resort is responsible for overseeing the daily operations of our gaming floor, ensuring that all games are run fairly and efficiently.About YouTo excel in this role, you'll need:A high school diploma or equivalent;Previous blackjack dealing experience;Strong knowledge of all games offered in the Table...

  • Guest Service Representative

    1 month ago

    Miami, United States Buffalo Run Casino & Resort Full time

    Job Type Part-time Description Summary of Duties: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts...

  • Table Games Operations Manager

    3 weeks ago

    Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time

    Job Overview:The Floor Games Supervisor plays a vital role in ensuring the success of our Table Games department. This part-time position involves working swing shifts, providing guidance and oversight to ensure a seamless gaming experience for our guests. If you have a passion for gaming and excellent communication skills, we encourage you to apply.Key...

  • Food & Beverage Supervisor

    4 weeks ago

    Miami, United States Buffalo Run Casino & Resort Full time

    Summary of Duties:Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and...

  • Cleaning Services Representative

    3 weeks ago

    Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time

    Cleanliness Expert Wanted!We are seeking a cleanliness expert to join our housekeeping team at Buffalo Run Casino & Resort. As a Cleaning Services Representative, you will be responsible for ensuring that our guest rooms and suites are clean, comfortable, and meet the highest standards of quality.This is a part-time position that requires problem-solving...

  • Housekeeping Specialist

    3 weeks ago

    Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Housekeeping Specialist to join our team at Buffalo Run Casino & Resort. As a key member of our housekeeping staff, you will be responsible for ensuring that our guest rooms and suites are clean, comfortable, and meet the highest standards of quality.This is a part-time position that requires...

  • Food & Beverage Manager

    4 weeks ago

    Miami, United States Buffalo Run Casino & Resort Full time

    Position Purpose:To ensure a courteous, elegant, and efficient dining experience to guests. Knowledge, Skills and Abilities:Responsible for overseeing all activities and operations in all of our F&B venues.Works with and assists F&B Supervisors and F&B Shift Managers with operations of their venues.  Ensure that Team members are familiar with all menu...

  • Experienced Poker Dealer and Manager

    1 day ago

    Miami, Florida, United States Miccosukee Resort & Gaming Full time

    Job Description:We are seeking an experienced Dual Rate Poker Dealer/Poker Supervisor to join our team at Miccosukee Casino & Resort. As a valued member of our team, you will be responsible for overseeing the poker games, maintaining high standards of service, and ensuring a seamless gaming experience for our guests.Key Responsibilities:- Deal live poker...

  • Dual Rate Gaming Professional

    2 days ago

    Miami, Florida, United States Miccosukee Resort & Gaming Full time

    Job Summary:We are looking for an experienced Dual Rate Poker Dealer/Poker Supervisor to join our team at Miccosukee Casino & Resort. As a valued member of our team, you will be responsible for overseeing the poker games, maintaining high standards of service, and ensuring a seamless gaming experience for our guests.Key Responsibilities:- Lead and manage...

  • Laundry and Linen Team Member

    3 weeks ago

    Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time

    ResponsibilitiesSort, wash, dry, and fold all room linens and towels.Safely use soaps, chemicals, and equipment.Clean laundry equipment, including vent screens, lint filters, and drain traps.Maintain inventory of linens, towels, soaps, and chemicals.Keep the laundry room and storage rooms organized.Report maintenance concerns to supervisor.Participate as a...

  • Youth Counselor

    1 week ago

    Miami, United States Norwegian Cruise Line Full time

    GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We're continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no...

  • Senior Accountant II

    2 weeks ago

    Miami, United States SGF Global Full time

    Description: Long Term Contract, likely will be extended up to 36 months POSITION SUMMARY: This is a senior accountant/supervisory position, having controllership responsibility over Accounts Receivable accounting transactions for multi-billion-dollar annual activity for RCG Group. This person supervises/coordinates activity of staff engaged in the...