Patient Representative
2 weeks ago
Job Details
Job Title: Patient Support Specialist
Location: Whippany New Jersey 07981 (Onsite)
Duration: (5 + Months Contract to Hire on W2)
Shift time: 8am-4:30pm
Job Responsibilities:
- Provide patient healthcare services, facilitating access to prescription medications.
- Interact directly with patients, physicians, and pharmacies to support our client's copay assistance programs.
- Deliver a high-quality patient experience from start to finish, offering program information, eligibility, and reimbursement support.
- Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their care and reimbursement needs.
- Collaborate with internal teams such as Program Management and IT to resolve issues.
- Assist other departments with administrative tasks as needed.
Skills Required:
- Experience in a high-volume contact center environment, preferably in healthcare or case management.
- Familiarity with pharmacy benefits, healthcare insurance, and medical billing.
- Excellent communication skills, with the ability to convey information clearly and effectively.
- High level of empathy and emotional intelligence, with a focus on patient care.
- Adaptability to various situations and effective problem-solving skills.
- Fluency in English; Spanish fluency is a plus.
Education Required:
- High School Diploma or GED.
Additional Skills:
- Experience with financial project management and metrics.
- Familiarity with claims processing and outbound calls.
- Ability to answer phones and manage cases effectively.
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