Apple Support College Program At Home Advisor
2 months ago
Apple Support College Program At Home Advisor - San Francisco State University
San Francisco, California, United States
Students
At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. Building this environment starts with you If you're a problem solver who easily connects with others and helps friends and family troubleshoot issues, you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers, explaining step-by-step solutions with patience and an approach tailored to each individual customer.
Description
As an Apple Support College Advisor, your voice is essential in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers’ first point of contact, you’ll provide world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs. We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Minimum Qualifications
- Enrolled through May of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
- A quiet home workspace, ergonomic chair, desk
- A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
- Available for nine weeks of part-time paid training on a set schedule totaling 24 hours a week: four, four-hour shifts during the week and one 8-hour shift on Saturdays
- Post training, available to work 20 weekly hours, similar to the training schedule
- Able to flex up or down in weekly hours when school is not in session, based on business needs
- Able to meet minimum typing speed of 40 WPM while talking with customers
- Successful completion of a pre-employment assessment, background check and initial training
- 2.7 GPA
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. The base pay range for this role is between $27.75 and $33.10/hr, and most new hires start at $27.75. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses — including tuition.
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