IPCOMM | Customer Service Representative

1 week ago

decatur, United States IPCOMM Full time

Customer Service Representative (CSR) - Printing Industry Specialist

Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We’re seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team.

Key Responsibilities:

  • Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication.
  • Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry.
  • Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle.
  • Proactively handle client issues, track orders, and deliver effective solutions.
  • Maintain precise records of client interactions, job specifications, and billing details.

Qualifications:

  • Must have: Experience in customer service specifically within the printing or related industry.
  • Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines.
  • In-depth familiarity with printing processes, terminology, and industry-specific challenges.
  • Experience with government contracts and compliance is a plus.

Why Join Us?

  • Be part of a team that values quality, client satisfaction, and industry expertise.
  • Competitive salary and benefits package.
  • Opportunities for growth in a dynamic, fast-paced environment.

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

  • Morning shift

Experience:

  • Printing Industries: 3 years (Required)

Ability to Commute:

  • Decatur, GA 30035 (Required)

Ability to Relocate:

  • Decatur, GA 30035: Relocate before starting work (Required)

Work Location: In person


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