Performance Director

3 weeks ago

South Portland, United States The Fedcap Group Full time

Families Forward, member of The Fedcap Group, is looking for a dynamic and mission-driven Performance Director to join the Leadership Team Position will be based primarily out of our South Portland, Maine Participant Success Center location. This is an exciting opportunity to join the leading outcome-based workforce development company in our state's nonprofit sector. Come grow with us in this exciting time of expansion and inspire Maine people to make strides towards their goals of economic stability for themselves and their families

Position Key Highlights:

  • Earn 72K+/year (min) in this mission-driven role Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports. FLSA Status Non-Exempt position.
  • This role will be primarily based out of our South Portland, Maine site.
  • All serious applicants should have a bachelor's degree, or higher education plus experience in a supervisory or program management role within the nonprofit sector, especially the workforce development field.
  • Families Forward offers a comprehensive benefits package to all full-time employees, plus on-the-job training, professional development, and REAL advancement opportunities

JOB SUMMARY

The Performance Director (sometimes referred to as Regional Director) is responsible for setting the overall strategy for achievement of work participation and other contractual performance-based metrics in a designated region. The position drives a highly collaborative team of Performance Managers and has overall accountability for the team’s day-to-day operations, quality of service, and contractual deliverables in career case management services. Reports directly to, and when needed, acts as back up to the Assistant VP of Programs and Services (AVP).

ESSENTIAL FUNCTIONS

  • Exemplifies agency values and standards.
  • Demonstrates drive to deliver performance in line with key performance indicators and performance targets.
  • Ensures that regional team adheres statewide to agency standards for service delivery, professionalism and brand.
  • Upholds the agency’s standards for health and safety and promotes the well-being of staff, participants and their families.
  • Utilizes internal and external data to devise regional plan for achievement of work participation and other contractual performance metrics in region.
  • Communicates frequently in speech and in writing expectations and clear plan for regional team achievement.
  • Analyzes region’s performance in FedcapCARES and rapidly devises and implements plans to address lags in performance.
  • Engages with regional stakeholders by attending meetings and events to grow networks and build strategic partnerships to achieve program performance goals.
  • Holds monthly meetings with regional funder representatives and key service partners to cultivate teamwork, elicit feedback, and devise operational plans as needed.
  • Identifies potential risk to the organization and rapidly escalates concerns to AVP of Programs and Services.
  • Manages all employee tenure processes of direct reports.
  • Leads, develop and performance manage team to continuously improve and increase their capability and deliver against quality, performance targets.
  • Promotes Fedcap Maine positively at every opportunity with participants, coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
  • Upholds all agency policies, values, and expectations in performing their job.
  • Regularly visits assigned regional offices to observe operations, conduct facility inspections and engage with staff. Hold open office hours.
  • Promotes a Mobility Mentoring approach in staff interactions with participants.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS

Required Education and Job Experience:

  • Bachelor's degree in vocational rehabilitation, human services, adult education, or related field and/or equivalent work experience. Master’s degree preferred.
  • Minimum 3 years supervisory experience.
  • 3 to 5 years of supervisory experience directing in case management, workforce development or adult education.
    -or-
    An equivalent combination of related education and experience.

Work Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Expected Hours of Work:

  • Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Occasional evening and weekend work may be required as job duties demand.

Travel:

Travel demands are dependent on business needs and may be subject to change. 1x/week travel within the Southern Maine area may be required.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.

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