Heinemann Americas, Inc. | Travel Retail Fleet Operations Manager | coral gables, fl

2 weeks ago

coral gables, United States Heinemann Americas, Inc. Full time

Griffin Resources is recruiting on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.


Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines, airports, airlines, border shops, free trade zones, and crew shops across North, Central, and South America as well as the Caribbean, Heinemann Americas is dedicated to close collaboration with clients, partners, and suppliers. Our focus extends beyond product offerings, delivering pioneering store concepts, unique services, and innovative solutions that adapt to the evolving demands of the market.


The Fleet Operations Manager is a pivotal role responsible for overseeing and optimizing retail operations across a fleet of cruise ships, ensuring smooth operations in areas such as account management, product flow, and staff performance. The role includes planning, execution, and adherence to company standards to ensure optimal revenue and product accuracy. Additionally, the Fleet Operations Manager will be physically present during critical operational phases, such as sailing and ship visits, and will work closely with People and Culture and other departments to optimize performance and scheduling. The Fleet Operations Manager is a critical role, ensuring smooth operational flow, adherence to company procedures, and the development of staff within the fleet.


Essential Duties & Responsibilities:

  • Manage accounts and relationship with key external stakeholders related to fleet operations, ensuring alignment with revenue goals.
  • Ensure product delivery and flow meet the company’s financial objectives by understanding on-board demand and collaborating with the internal planning teams
  • Oversee product accuracy and flow, ensuring the right products are available at the right time.
  • Maintain high standards of product management across the fleet.
  • Partnering with Marketing on the execution of events and activations that drive brand exposure and sales
  • Ensure a strong physical presence during key operational moments, including regular sailing and ship visits, to monitor and address any issues.
  • Be hands-on with operations to ensure everything runs smoothly.
  • Lead the performance management of General Managers (GMs) within the fleet, providing feedback and setting performance goals.
  • Conduct regular evaluations to ensure high levels of performance.
  • Implement promotional strategies in collaboration with the marketing team.
  • Ensure flawless execution of promotional activities across the fleet.
  • Ensure Standard Operating Procedure (SOP) adherence across all fleet activities.
  • Lead the planning and execution of operational strategies to ensure efficiency.
  • Work with HR to schedule staff and ensure adequate manpower for operations.
  • Partners closely with People Business Partner to ensure projects and programs, add value to the business and increase the performance of the management and employee population.
  • Structure Beauty Associates within the fleet, ensuring proper staff management.


This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned.


Financial Responsibilities:

  • Revenue and turnover by ship


Qualifications:

  • Bachelor's degree in business administration, or a related field.
  • 4+ years of experience in the field of sales or operations management, within a shipboard retail or maritime environment.
  • Experience in Retail, Duty-Free, and Travel Retail sectors, with a strong understanding of their unique operational and customer dynamics.
  • Experience working within shipboard operations, understanding the unique challenges of managing a seafaring workforce.


Knowledge and Skills:

  • Strong leadership and operational management experience within the cruise industry, preferably in fleet management and retail.
  • Excellent accounting and product management skills.
  • Proven ability to lead teams and manage performance.
  • Experience in planning, scheduling, and ensuring SOP adherence.
  • Hands-on approach, with a strong physical presence during key activities.


Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move up to 40 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus; ability to travel, as well as to balance and walk far distances, and to climb stairs as necessary.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office and travel to warehouses and vessels; there will be loud noises, dust and dirt, and other natural factors affecting the environment outside the office. Travel up to 60% for sailing and ship visits.

  • Travel Retail Fleet Operations Manager

    2 weeks ago

    Coral Gables, United States Heinemann Americas, Inc. Full time

    Griffin Resources is recruiting on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines, airports, airlines, border shops,...

  • People Business Partner

    1 month ago

    Coral Gables, United States Heinemann Americas, Inc. Full time

    Griffin Resources is recruiting for a People Business Partner on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines,...

  • People Business Partner

    1 month ago

    Coral Gables, United States Heinemann Americas, Inc. Full time

    Griffin Resources is recruiting for a People Business Partner on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines,...

  • People Business Partner

    4 weeks ago

    coral gables, United States Heinemann Americas, Inc. Full time

    Griffin Resources is recruiting for a People Business Partner on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines,...

  • People Business Partner

    1 month ago

    coral gables, United States Heinemann Americas, Inc. Full time

    Griffin Resources is recruiting for a People Business Partner on behalf of Heinemann Americas, Inc. located in Coral Gables, FL.Founded in 2014 as a subsidiary of Germany-based Gebr. Heinemann, Heinemann Americas has grown into a key player in cruise retail and distribution, backed by over 140 years of expertise in Travel Retail. Serving cruise lines,...

  • Executive Chef Opportunity in Coral Gables, FL

    3 weeks ago

    Coral Gables, Florida, United States Bouchon Bistro - Coral Gables Full time

    Culinary Excellence at Bouchon Bistro - Coral GablesWe are seeking a talented Commis Chef to join our team at Bouchon Bistro - Coral Gables. As an integral member of our culinary brigade, you will have the opportunity to learn and grow in a fast-paced environment while maintaining our high standards of food quality and cleanliness.

  • Produce Team Lead

    6 days ago

    Coral Gables, Florida, United States Whole Foods Market - Coral Gables Full time

    Job DescriptionWe are seeking a skilled Produce Department Supervisor to join our team at Whole Foods Market in Coral Gables. This is an excellent opportunity for a motivated and experienced professional to lead the produce department and contribute to the success of our store.

  • Pilates Strong Studio | Pilates Instructor

    4 weeks ago

    coral gables, United States Pilates Strong Studio Full time

    Company DescriptionPilates Strong Studio is a health, wellness, and fitness company located at 320 Miracle Mile, Coral Gables, Florida 33134. The studio is dedicated to promoting physical and mental well-being through Pilates training and other fitness programs.Role DescriptionThis is a part-time on-site role for a Pilates Instructor at Pilates Strong Studio...

  • Pilates Strong Studio | Pilates Instructor

    4 weeks ago

    coral gables, United States Pilates Strong Studio Full time

    Company DescriptionPilates Strong Studio is a health, wellness, and fitness company located at 320 Miracle Mile, Coral Gables, Florida 33134. The studio is dedicated to promoting physical and mental well-being through Pilates training and other fitness programs.Role DescriptionThis is a part-time on-site role for a Pilates Instructor at Pilates Strong Studio...

  • Dermatologist - Coral Gables, FL

    4 weeks ago

    Coral Gables, United States Heed Health Full time

    About the job Dermatologist - Coral Gables, FL Seeking board-certified dermatologists, 2023-2025 dermatology residents, and Mohs surgeons! This is an exceptional opportunity to join a thriving skincare team utilizing state-of-the-art equipment to deliver advanced medical, surgical and cosmetic treatments in a beautiful, comfortable office setting....

  • Senior Litigation Attorney

    3 weeks ago

    Coral Gables, Florida, United States Law Firm based in Coral Gables, Florida Full time

    About the RoleWe are seeking a seasoned Senior Litigation Attorney to join our team at Annesser Armenteros, PLLC in Coral Gables, Florida. As a key member of our civil litigation practice, you will be responsible for representing clients in various legal matters.Key Responsibilities:Lead client representation in court proceedings and negotiationsDevelop and...

  • Retail Shop Associates, Coral Gables

    4 months ago

    Coral Gables, United States Equinox Group Full time

    We are looking for energetic, creative, and enthusiastic Retail Shop Associates to join the Equinox team at our Coral Gables Location. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization Associate, Shop, Retail, Customer Experience, Instructor

  • Pilates Instructor

    4 weeks ago

    Coral Gables, United States Pilates Strong Studio Full time

    Company DescriptionPilates Strong Studio is a health, wellness, and fitness company located at 320 Miracle Mile, Coral Gables, Florida 33134. The studio is dedicated to promoting physical and mental well-being through Pilates training and other fitness programs.Role DescriptionThis is a part-time on-site role for a Pilates Instructor at Pilates Strong Studio...

  • Pilates Instructor

    4 weeks ago

    Coral Gables, United States Pilates Strong Studio Full time

    Company DescriptionPilates Strong Studio is a health, wellness, and fitness company located at 320 Miracle Mile, Coral Gables, Florida 33134. The studio is dedicated to promoting physical and mental well-being through Pilates training and other fitness programs.Role DescriptionThis is a part-time on-site role for a Pilates Instructor at Pilates Strong Studio...

  • HHA South Coral Gables 10a-2p

    1 month ago

    Coral Gables, United States Matrix Home Care, LLC Full time

    Job DescriptionJob Posting: Home Health Aide (HHA) / Certified Nursing Assistant (CNA)Location: Coral Gables, FLHours: Part-Time, 5-6 days per weekShift: 10:00 AM - 2:00 PM or 11:00 AM - 3:00 PMWe are seeking a compassionate and reliable Home Health Aide (HHA) or Certified Nursing Assistant (CNA) to provide companionship and assistance to a client in the...

  • Coral Gables, FL Part-Time Occupational Therapist

    4 weeks ago

    Coral Gables, United States Sunbelt Staffing Part time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Coral Gables, FL Part-Time Occupational Therapist (OT) - 24-25 School YearA part-time Occupational Therapist (OT) position is open at a K-12 school district near Coral Gables, FL. This role offers benefits, guaranteed hours, and flexibility. Interviews are currently...

  • Occupational Therapist Position in Coral Gables, FL

    3 weeks ago

    Coral Gables, Florida, United States Sunbelt Staffing Full time

    At Sunbelt Staffing, we are committed to providing exceptional support services to our clients. In this role, you will have the opportunity to make a positive impact on the lives of students as an Occupational Therapist.About the PositionThis part-time Occupational Therapist position is located near Coral Gables, FL and requires a minimum of 1+ years of...

  • Pediatrics Occupational Therapist

    4 weeks ago

    Coral Gables, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years occupational therapy experience required.Sunbelt has contract openings forOccupational Therapists and COTAswith guaranteed hours & benefitsat a school district near Coral Gables, Florida for the 2024-2025 School year. Job description: K-12th School Manage Caseloads Provide Therapy & Supervision Work Hours:...

  • Gray and Sons Construction | Architect | coral gables, fl

    4 weeks ago

    coral gables, United States Gray and Sons Construction Full time

    Company Description Gray and Sons Construction is a reputable construction and remodeling company based in Miami, Florida. With a focus on delivering high-quality residential and commercial projects, our team is committed to craftsmanship and customer satisfaction. We bring years of experience to every job, ensuring timely completion within budget. Whether...

  • We Currently Need CT Technicians in the Coral Gables, Florida

    3 weeks ago

    Coral Gables, United States Soliant Full time

    Minimum 1+ years imaging experience required.Job Title: CT Technologist (CT Tech) Location: Coral Gables, FL Employment Type: Full-Time Position Overview: A leading healthcare facility in Coral Gables, FL, is seeking a skilled and compassionate CT Technologist to join our imaging team. The ideal candidate will be responsible for performing high-quality CT...