Amerit Consulting | Customer Service Supervisor | new york city, ny

5 days ago


new york city, United States Amerit Consulting Full time

Job Title: Customer Ops Supervisor

Location: Brooklyn, NY 11217

Contract: Potential extension beyond 6 months

Hours: Some evening shifts may be required


Job Overview:

The Customer Ops Supervisor leads a team of Customer Service Representatives (CSRs), ensuring high-quality, efficient, and courteous service. This role is responsible for achieving company goals, including cost reduction, business growth, customer satisfaction, and market competitiveness.


Key Responsibilities:

  • Supervise and direct up to 20 CSRs, ensuring high performance and alignment with company standards.
  • Drive achievement of Customer Assistance Center goals: reduce costs, grow business, meet customer needs, and stay competitive.
  • Evaluate CSR performance, provide feedback, and recommend corrective or disciplinary actions as needed.
  • Foster a +1 experience by motivating employees and enhancing their leadership and coaching skills.
  • Utilize technology and creative solutions to enhance operational efficiency and productivity.
  • Ensure compliance with company policies, including Diversity & Inclusion, Code of Conduct, and safety regulations.
  • Perform other duties as assigned.


Required Skills:

  • Experience in Customer Operations
  • Proficiency with MS Office (Word, Excel, Outlook, PowerPoint)
  • Strong leadership and coaching abilities
  • Effective communication (verbal and written)
  • Problem-solving skills and attention to detail
  • Excellent organizational skills


Education/Experience:

  • High School Diploma/GED + 5 years of relevant experience,
  • OR
  • Associate's Degree + 4 years of relevant experience,
  • OR
  • Bachelor's Degree + 2 years of relevant experience.


Physical Requirements:

  • Ability to sit or stand for long periods to answer phones, use a keyboard, and operate a computer.
  • Excellent manual dexterity for keyboard/mouse use.
  • Ability to read small print and symbols.



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