Insight Global | Desktop Support Specialist | saint paul, mn

3 days ago


saint paul, United States Insight Global Full time

Onsite in St Paul, MN

$25-$27/hour


Day to Day

Insight Global is seeking a Desktop Refresh Specialist for a utility client in Saint Paul, MN. This position will sit local to Saint Paul, MN and require around 70% travel to surrounding locations. This individual will be responsible for traveling around to different operating locations and refreshing field devices, specifically ruggedized laptops. This involves replacing older hardware with new devices. The key deliverables and responsibilities for the resource in this role include Device Preparation: Imaging the devices, Configuring the hardware as needed. Loading applications and ensuring the devices are fully operational and ready for deployment. Deployment Coordination: Working with managers to schedule and coordinate the deployment of devices to specific departments. Ensuring the rollout process is smooth and efficient. We are looking for individuals with roughly 5 years of experience in a deskside support role doing hands-on troubleshooting.

Requirements

-5+ years of IT experience in a deskside support role (troubleshooting, helpdesk, desktop support, etc.)

-Excellent communications skills (this will be a customer facing role)

-SCCM (System Center Configuration Manager) experience

-Windows 11 OS and ServiceNow experience is strongly preferred

-Hands on hardware troubleshooting experience

-High attention to detail

-Drivers license and reliable transportation

-These skills will enable the technician to effectively manage, troubleshoot, and update systems as part of the PC refresh project.



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