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Transportation Coordinator

2 months ago

santa ana, United States Transcend Solutions Full time

Job Title: Return transportation coordinator

Work Location: Santa Ana, CA, USA

Work Schedule: Hybrid- M-Thu in office, Fri WFH

Contract Length: 12 months


Years of experience: 3-5 years applicable experience


Top Three Skills:

a. Data analytical skill

b. Transportation experience

c. Excel skill


Job Description

Under the supervision and guidance of a Transportation Manager, the return transportation Coordinator is responsible for the delivery order life cycle and transportation load planning associated with client products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The coordinator ensures all deliveries are effectively translated in to a systemic load plan within the Transportation Management System (TMS and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.


Role and Responsibilities

• Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.

• Background and experience in key functions of the Supply Chain – including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.

• Ability to create dynamic reporting for key measurable and performance tracking.

• Ability to identify process improvements with attention to detail.

• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.

• Ability to proficiently manage multiple tasks/projects while staying organized in day to day activities.

• Work directly with 3PLs to resolve customer complaints and issues.

• Documenting and data collection for supporting departments/activities

• Ability to make decisions based on cost and service drivers to better serve the organization.

• Work with multiple divisions throughout the supply chain, warehouse, customer service and transportation teams meeting all key performance indicators and customer expectations

• Support carrier routing, tendering, training and support through TMS

• Prepare and update standard operating procedures for documenting department activities

• Create dynamic reporting for key measurable and performance tracking

• Identify process improvements with attention to detail

• Proficiently manage multiple tasks/projects while staying organized in day to day activities

• Documenting and data collection for supporting departments/activities

• The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents

• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions