IT Manager
1 month ago
We are seeking an experienced IT Manager to oversee our IT Service Desk, Infrastructure, and End-User Computing functions. This role ensures the seamless delivery of high-quality technical support to all internal users while managing a team of IT professionals. The ideal candidate will possess strong technical expertise, leadership abilities, and the ability to communicate effectively with non-technical stakeholders.
Key Responsibilities
- Supervise the IT Service Desk Team Lead and Infrastructure/Security Analyst(s).
- Serve as an escalation point for complex technical issues and requests, offering guidance and support.
- Coach and develop team members to enhance technical skills, identify training needs, and foster a positive, open communication environment.
- Proactively manage tickets and projects, ensuring timely updates and resolutions.
- Develop and refine IT policies and procedures to improve ticket and project management.
- Set clear goals and metrics in partnership with leadership to improve service quality.
- Manage ITSM tools, focusing on workflows, automation, and reporting.
- Oversee the deployment and support of end-user computing technologies, including PCs, mobile devices, and applications.
- Ensure compliance with security standards and implement best practices for information security.
- Maintain device hardening policies and coordinate software/hardware installations and testing.
- Collaborate with other departments to determine technology requirements.
- Deliver presentations on IT topics to key stakeholders.
- Manage vendor relationships and coordinate hardware/software procurement.
- Define the end-user computing strategy and roadmap.
- Identify opportunities for technology improvements to enhance productivity and user satisfaction.
- Manage asset inventory and lead asset management initiatives.
Qualifications
- Associate’s or Bachelor’s degree in Information Systems or a related field preferred
- 5-7 years of IT experience, including managing high-performance teams using ITSM & ITIL principles.
- Strong leadership, analytical, and problem-solving skills.
- Direct experience with Microsoft Intune or similar MDM tools for building and deploying operating systems and applications.
- Experience managing advanced endpoint protection tools (e.g., Crowdstrike) and SIEM tools (e.g., Panther).
- 5+ years working in a cloud/SaaS environment, including Office 365, identity providers (e.g., Okta), and ITSM tools (Jira/Jira Service Management preferred).
- Experience managing Microsoft 365 (Exchange, Teams, Compliance). Salesforce experience is a plus.
- Strong troubleshooting skills with Windows and iOS operating systems.
- Ability to communicate technical information clearly to non-technical stakeholders.
- Solid understanding of information security best practices.
- Up-to-date knowledge of emerging technologies with the ability to recommend changes as needed.
Why Join Us?
At Erie Home, we offer competitive compensation, growth opportunities, and a collaborative work environment. If you’re ready to make a significant impact in a dynamic IT environment, we’d love to hear from you
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance