Technical Support Specialist
2 months ago
Looking for Technical Support Specialist for our client in Allen, TX (Onsite)
Roles and Responsibilities
- Monitor and maintain the computer networks and system
- Ensure the stability and proper functionality of telecommunications infrastructure.
- Respond to network alerts and troubleshoot network-related issues.
- Perform regular network performance checks.
- Coordinate with field technicians and engineers to resolve complex network issues.
- Maintain detailed records of network outages, discrepancies, and quality control measures.
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
- Conduct remote network surveillance and event response.
- Triage and resolve service-impacting incidents within SLA's.
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
- Provide customer-facing technical support via telephone, email, and web portal.
- Communicate with stakeholders during service-impacting events.
- Manage vendor tickets effectively.
Qualifications & Skills
- Strong working knowledge of IP networking and interoperability standards.
- Strong understanding of network infrastructure and protocols.
- Experience with network monitoring tools.
- 1+ years of experience troubleshooting IP network connectivity.
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
- Ability to navigate and interpret network drawings (e.g., Vizio drawings).
Preferred Skills
Experience in the Network Operations or Telecommunications industry.
Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
ITIL Certification.
Experience with AWS Cloud surveillance.
-
Technical Support Specialist
2 months ago
allen, United States Prairie Consulting Services Full timeLooking for Technical Support Specialist for our client in Allen, TX (Onsite)Roles and ResponsibilitiesMonitor and maintain the computer networks and systemEnsure the stability and proper functionality of telecommunications infrastructure.Respond to network alerts and troubleshoot network-related issues.Perform regular network performance checks.Coordinate...
-
Technical Support Specialist
2 months ago
Allen, United States Prairie Consulting Services Full timeLooking for Technical Support Specialist for our client in Allen, TX (Onsite)Roles and ResponsibilitiesMonitor and maintain the computer networks and systemEnsure the stability and proper functionality of telecommunications infrastructure.Respond to network alerts and troubleshoot network-related issues.Perform regular network performance checks.Coordinate...
-
Technical Support Specialist
2 days ago
Allen, United States Prairie Consulting Services Full timeLooking for Technical Support Specialist for our client in Allen, TX (Onsite)Roles and ResponsibilitiesMonitor and maintain the computer networks and systemEnsure the stability and proper functionality of telecommunications infrastructure.Respond to network alerts and troubleshoot network-related issues.Perform regular network performance checks.Coordinate...
-
Technical Support Specialist
2 weeks ago
Glen Allen, Virginia, United States Strategic Solutions Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at New Charter Technologies. As an IT Service Delivery Coordinator, you will be responsible for providing exceptional technical support to our clients.Main Responsibilities:Provide timely and effective technical assistance to clients with issues related to Microsoft...
-
Glen Allen, Virginia, United States TEKsystems Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team in Norfolk, Virginia. This is a project-based position that requires excellent technical skills and a proactive approach.
-
Technical Support Specialist
2 weeks ago
Allen, United States 180Engineering Full timeJob DescriptionJob DescriptionResponsibilities This is a metrics based support position that interacts with our customers via phone and/or E-mail. With remote access to customer systems, Install or troubleshoot the company’s proprietary Software, identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and...
-
Technical Expertise Specialist
3 weeks ago
Allen, Texas, United States TM Floyd & Company (TMF) Full timeTM Floyd & Company (TMF) Seeking Technical Expertise SpecialistWe are looking for a highly skilled Technical Expertise Specialist to join our team in Glen Allen, VA. This role offers a 50% remote work arrangement and is an excellent opportunity for experienced professionals.Key Responsibilities:Identify improvements for databases/servers and collaborate with...
-
allen, United States Prairie Consulting Services Full timeLooking for Technical Support Specialist for our client in Allen, TX (Onsite)Roles and ResponsibilitiesMonitor and maintain the computer networks and systemEnsure the stability and proper functionality of telecommunications infrastructure.Respond to network alerts and troubleshoot network-related issues.Perform regular network performance checks.Coordinate...
-
Technical Automation Specialist
2 days ago
Allen, Texas, United States CultivaHR LLC Full timeJob OverviewCultivaHR LLC is seeking a skilled Technical Automation Specialist to join their team in Allen, Texas. The successful candidate will be responsible for creating advanced automations and workflows using Airtable and other tools to streamline processes and enhance efficiency.This is a collaborative role where you'll work closely with teams to solve...
-
Technical Specialist
4 weeks ago
allen, United States Westinghouse Electric Company Full timeWestinghouse is seeking a Technical Specialist to support our nuclear client with a 12+ month project in Glen Allen, Virginia.Quick description of the role or project story (What this role will be doing):Looking for 8+ years of experience with data base administration and server migration expertise.Tech stack: Windows server 2019/2022, MS SQL 2017 & above,...
-
Technical Specialist
1 month ago
allen, United States Westinghouse Electric Company Full timeWestinghouse is seeking a Technical Specialist to support our nuclear client with a 12+ month project in Glen Allen, Virginia.Quick description of the role or project story (What this role will be doing):Looking for 8+ years of experience with data base administration and server migration expertise.Tech stack: Windows server 2019/2022, MS SQL 2017 & above,...
-
Technical Development Specialist
2 weeks ago
Allen, Texas, United States CultivaHR LLC Full timeCultivaHR LLC is a dynamic company committed to innovation and operational excellence.We are seeking a skilled Technical Development Specialist to take our processes to the next level using Airtable and other advanced tools.The successful candidate will have strong skills in automation tools like Zapier, PandaDocs, and HubSpot.Familiarity with...
-
Allen, Texas, United States Westinghouse Electric Company Full timeWestinghouse Electric Company is seeking a highly skilled Technical Specialist to provide critical support for our nuclear client with a 12+ month project in Glen Allen, Virginia. This role requires an individual with extensive experience in database administration and server migration expertise.Estimated Salary: $120,000 - $150,000 per yearJob OverviewThis...
-
Technical Specialist
1 month ago
Glen Allen, United States Westinghouse Electric Company Full timeWestinghouse is seeking a Technical Specialist to support our nuclear client with a 12+ month project in Glen Allen, Virginia.Quick description of the role or project story (What this role will be doing):Looking for 8+ years of experience with data base administration and server migration expertise.Tech stack: Windows server 2019/2022, MS SQL 2017 & above,...
-
Customer Experience Director, Technical Support
2 weeks ago
Allen, Texas, United States Motorola Solutions Full timeJob OverviewMotorola Solutions is seeking an experienced Customer Experience Director, Technical Support to lead our technical support operations. As a key member of our team, you will be responsible for ensuring exceptional customer experiences, aligning with business strategies, and driving key performance indicators.About the RoleThis is a high-profile...
-
IT Support Specialist for Managed Services
2 weeks ago
Allen, Texas, United States SolutionOne Consulting, Inc. Full timeWe are a rapidly growing managed IT services provider seeking an experienced Support Technician to join our team. As a Support Specialist, you will be the primary point of contact for clients, providing on-site and remote support for system issues and inquiries.Job ResponsibilitiesDeliver exceptional customer service and technical support to end-users over...
-
Technical Automation Specialist
2 weeks ago
Glen Allen, Virginia, United States Veracity Consulting Group Full timeDiscover a challenging role as a Technical Automation Specialist at Veracity Consulting Group, where you will leverage your expertise in automation to drive business growth and efficiency.About the RoleWe are seeking an experienced Automation Specialist to join our team, working closely with developers and stakeholders to design and implement automated...
-
Clinical Support Specialist
3 weeks ago
Allen, Texas, United States Texas Health Resources Full timeJob Summary: Clinical Support Specialist - Join our dynamic team of healthcare professionals at Texas Health Resources! As a Clinical Support Specialist, you will play a vital role in ensuring the smooth operation of our clinics and delivering exceptional patient care. Duties and Responsibilities:Welcome patients and visitors to the clinic, registering them...
-
IT Support Specialist
3 weeks ago
Glen Allen, Virginia, United States TEKsystems Full timeTEKsystems is seeking a skilled IT Support Specialist to join their team in Norfolk, Virginia. As an IT Support Specialist, you will be responsible for providing top-notch desktop support to end-users at remote locations.About the Job:This is a temporary position that will involve refreshing PCs, resolving incidents and requests, and providing exceptional...
-
Desktop Support Specialist
4 weeks ago
Allen, United States Veridian Tech Solutions, Inc. Full timeJob Title: Desktop SupportDuration: ContractLocation: Allen, TX (Onsite)Job Description:Key Responsibilities:Support users’ issues related to hardware, software and ensure that it is resolved on priority.Support onboarding and offboarding of users within defined timelines, IT support during catastrophic events.Configure and Support all End User Devices...