Production Manager
3 weeks ago
Who We Are
Founded in 2018, BLACE operates a rapidly growing marketplace that is changing the landscape of booking space and vendors for events in New York City and Los Angeles. Pulling from an exclusive catalog of luxury spaces and its extensive network of preferred vendors, BLACE has created a marketplace that matches property-owners, vendor services, and clients to produce memorable events and activations. The BLACE platform seeks to remove the often-frustrating, manual processes of event booking and replace it with an intuitive, streamlined digital solution. BLACE is seeking bright, tenacious new employees to join its team and improve its digital offering. Check us out at www.blace.com.
The Role
The BLACE team is looking for scrappy, detail-oriented production managers who are interested in building a world-class organization from the ground up. We are actively seeking applicants who are comfortable both with client-facing projects and internal operational work, and who are equally in their element at a board table, gala event, or dive bar.
Key Responsibilities
- The Production Manager will lead operations, successfully execute all hosted events, oversee the facilities of our most active exclusive venues, and ensure all stakeholders are satisfied
- Develop and implement BLACE procedures for the venues and events
- Directly responsible for ensuring that these procedures are carried out properly and profitably
- Regularly evaluate efficiency, make the necessary changes required to maximize productivity and efficiency
- Manage landlord or venue owner relationships for a subset of our exclusively managed properties while overseeing that clients hosting events are successful
- Direct weekly check-in meetings and reporting between BLACE staff and landlord/vendor owners
- Prepare professional, complete, concise, and accurate reports, proposals, contracts, invoices, and other documentation as required for clients and management
- Translate approved proposals into contract templates and facilitate contract execution
- Manage active projects and events for a subset of our exclusively managed properties
- Coordinate with other team members to support team initiatives and standards
- Create P&L worksheets for each event
- Train and manage a team of consultants that function as onsite “day of” venue coordinators
- Schedule venue coordinators, security personnel, cleaning staff, and facilities maintenance in accordance with signed contracts and venue needs
- Work within the BLACE platform and utilize and Prospecting & Project Management Tools such as Insightly, PandaDoc, Monday.com, etc
- Venue Contract and Invoice creation, revision, and finalization; including partial legal revision
- Review and verification of Certificates of Insurance for each event
- Review Temporary Place of Assembly permit application overview
- Oversee client-vendor introductions and booking process to ensure client receives service value and to ensure BLACE makes additional profit
- Develop and implement procedures surrounding venue, onsite staff management
- Train and coach new team members on BLACE operations and procedures
- Oversee and support price negotiations and the account management team’s accuracy – as a team as well as individually
- Ensure clients are being engaged in strong and thoroughly accurate communications
- Maintain organized and accurate records site, client and event data in shared drive and CRM software
- Examine financial data and oversee each event’s accounting details to ensure profits are maintained, all involved parties receive payment, and CRM system has accurate final numbers for forecasting
- All things ad hoc, including:
- Assist HR team with administrative tasks
- Collect invoices for accounting personnel
- Assist with onsite coordination, as well as overseeing physical and janitorial duties
- Undertake research for vendors and venues
- Website/platform development and website updates
- First line of operational defense to protect relationship between venue and clients
- Platform listing review and website updates
Qualifications
- You are passionate about the event industry, excellent at client relations and facilitating successful experiences
- You are thoughtful and committed to the BLACE mission of becoming the gold standard and best in class online platform for short-term luxury, blank space, and event coordination
- You have at least 2-3 years of experience in the events industry in Los Angeles
- Strong ability to foster, develop and maintain relationships with internal stakeholders, creative agencies, contractors, freelancers, etc.
- Ability to run scheduled and ad-hoc meetings with many stakeholders to ensure that major dependencies are known and that conflicts are resolved constructively
- Incredible client-facing communication skills
- Ability to self-organize and prioritize
- Proven success in building client and vendor relationships
- Team management and start-up experience
- Excel in a fast-paced environment
- Possess hyper-focused attention to detail
- Ability to work cross functionally for multiple properties and on multiple platforms
- High-functioning negotiation and stakeholder management skills are expected
- Candidate must be able to balance ensuring compliance with the strict rules of the venues with the needs of clients hosting the events
- Ability to write procedures and other key steps associated with specific venues or events
- Ability to train and communicate constructively with temporary staff
- Contract review and contract compliance experience a plus
- Have a working knowledge of all Microsoft programs and systems (e.g., Office, Teams, Outlook, PowerPoint, Excel, Keynote) and other key software
The Team
We’re a team of driven individuals bent on reimagining a modern event booking product. We’re a small team (though not for long), looking for someone to have an active hand in defining our company’s culture. You’ll be a great fit if:
- You have startup experience and are energized by using your persistence, tenacity, and grit to find a solution
- You are a team player and work cross-functionally in a highly iterative and collaborative way
- You’ve got a get-it-done mindset
- You are kind, and considerate of others
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