Principal Business Process Consultant, Enterprise Architecture Workflow Products Expert Impleme[...]

2 months ago

San Diego, United States Servicenow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Business Process Consultant, (SPM) Strategic Portfolio Management Workflow is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

  • Be the process expert in how to best support (EA) Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices focused on configuration vs. customization.
  • Driving EA and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
  • Lead customers in their efforts to take advantage of the ServiceNow SPM Solution’s standard capabilities in their efforts to improve their processes.
  • Lead customer design workshops focused on ServiceNow EA functionality.
  • Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.
  • Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.
  • Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Guides and advocates for the customer’s needs throughout the engagement.
  • Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
  • Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
  • Prepare all customer-facing deliverables focused on process.
  • Juggle multiple and complex projects/initiatives.
  • Promoting continuous improvement practices for delivery/engagement materials.
  • Supporting specific sales activities when required.
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
  • Up to 50% travel annually, driven by customer needs and internal meetings.
Qualifications
  • 5+ years of consulting experience for complex, global organizations.
  • 7+ years of experience with Enterprise Architecture as an implementor is highly preferred (or at least in a support position for an Enterprise Architecture program).
  • Hands-on experience implementing enterprise architecture tools or platforms.
  • Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT, etc.).
  • Familiarity with architectural modeling such as ArchiMate, BPMN, and others.
  • Familiarity with ways that Enterprise Architecture can bring alignment of IT to Strategy.
  • Strong CSDM, ITOM, and ITAM skills preferred.
  • Desired certifications include:
    • ServiceNow Administrator
    • TOGAF or similar architecture certification
  • Proven ability to lead customer-facing projects and manage complex technical solutions.
  • Problem-solving mindset with a strong focus on customer success and delivering value.
  • Experience with cloud computing, digital transformation, and modern IT architectures is a plus.
  • Familiarity with ServiceNow’s SPM products is a plus.
  • Understanding of Software development lifecycle and IT operation is a plus.
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in an Enterprise Architect Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business processes and/or technical problems.
  • Solid experience in leading workshops and converting business requirements to configuration requirements by authoring user stories that support Agile Development.
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint).
  • Experience in analyzing and recommending Enterprise Architecture strategies based on business priorities.
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
  • Proven team player and team builder.
Additional Information

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

#J-18808-Ljbffr

  • Principal Business Process Consultant, Enterprise Architecture Workflow Expert

    1 month ago

    San Diego, California, United States Servicenow Full time

    About ServiceNowServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.The RoleWe are seeking a highly skilled...

  • Enterprise Business Architect, Principal

    6 months ago

    San Diego, United States Blue Shield of California Full time

    Your Role The Business Architecture team, within the Enterprise Architecture organization, is responsible for developing strategies and multi-year integrated roadmaps that bridge our business portfolios and technology vision. The Enterprise Business Architect, Principal will report to the Sr. Director, Business Architecture and Innovation Product...

  • Principal Business Consultant, Architecture

    3 weeks ago

    San Francisco, United States Autodesk Full time

    Job Requisition ID # 24WD82532 Position OverviewThe Autodesk Global Consulting Delivery team is seeking a talented and dynamic individual to join our Architecture and Engineering Services group in North America as a Principal Consultant. As a key member of the Consulting Delivery team, the successful candidate will have experience defining and deploying...

  • Enterprise Solutions Expert

    4 weeks ago

    San Diego, California, United States Intuit Full time

    Role OverviewThe Enterprise Solutions Expert will play a key role in supporting the Global Business Solutions Group (GBSG) at Intuit. This position will enable Accountants, Mid-Market Customers, and Partners to successfully adopt Intuit Enterprise Suite (IES) through strategic consulting, technology, and implementation strategies.Key ResponsibilitiesLead...

  • Principal Product Manager

    1 week ago

    San Diego, United States Intuit Full time

    Intuit’s Expert Network is the driving force behind Intuit’s AI-powered human-enabled services and product support for consumers and small businesses, enabling service revenue as part of Big Bet 2: Connecting people to Experts. Our vision is to become the Expert Network of Choice for all professionals. We are seeking a highly skilled and innovative...

  • Principal Product Manager

    3 weeks ago

    San Diego, United States Intuit Full time

    Come join Intuit’s Tech for Intuit (T4I) team as a Principal Product Manager - Enterprise Data and Analytics . We are an intensely passionate group with a need for action and an expectation that we all are solving for the E2E experience. We at T4i are focused on enabling Intuit workers with the right technology, fueling productivity for our workforce and...

  • Principal Product Manager

    3 weeks ago

    San Diego, United States Intuit Full time

    Come join Intuit’s Tech for Intuit (T4I) team as a Principal Product Manager - Enterprise Data and Analytics . We are an intensely passionate group with a need for action and an expectation that we all are solving for the E2E experience. We at T4i are focused on enabling Intuit workers with the right technology, fueling productivity for our workforce and...

  • Principal Consultant

    3 weeks ago

    San Francisco, United States Computacenter AG & Co. oHG Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Principal Consultant (Dell Storage & Compute) About the role The Principal Consultant will lead the Data Center High Level Designs/Layer ZERO consulting. The Principal Consultant will be charged with designing a “Logical” solution for the customer that...

  • Enterprise Architect, Information Architecture

    2 weeks ago

    San Francisco, United States Keurig Dr Pepper Full time

    Keurig Dr Pepper is seeking an Enterprise Architect, Information Architecture who can play an instrumental role in driving our data-driven business transformation strategy by aligning the information architecture with business goals and objectives. This includes ensuring 1.) the organization’s master data is consistently defined, structured, and integrated...

  • Principal SAP EWM Enterprise Applications Consultant

    1 month ago

    San Francisco, United States Infosys Limited Full time

    Principal SAP EWM Enterprise Applications Consultant Company: ITL USA Requisition ID: 124842BR Infosys is seeking a Principal SAP EWM Enterprise Applications Consultant As a Principal Enterprise Applications SAP EWM consultant, you will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business...

  • Senior Business Process Analyst

    2 weeks ago

    San Diego, California, United States Hyundai Autoever America Full time

    Job Title: Senior Business Process Analyst - SAP SD/LE & CRM Module ExpertAbout the Role:This is a senior-level position for a business process analyst who will be responsible for analyzing, defining, and developing business process methods and practices. The ideal candidate will have a strong background in SAP SD/LE & CRM Module and experience in...

  • Principal Consultant

    2 weeks ago

    San Francisco, United States Computacenter Full time

    About the role The Principal Consultant will lead the Data Center High Level Designs/Layer ZERO consulting. The Principal Consultant will be charged with designing a “Logical” solution for the customer that includes power, including Redundancy & Distribution, Cooling Layouts, Fire protection, Cabling. This resource can expect to work closely with a...

  • Principal SAP EWM Enterprise Applications Consultant, Roche

    4 weeks ago

    San Francisco, United States Infosys Full time

    Infosys is seeking a Principal SAP EWM Enterprise Applications Consultant As a Principal Enterprise Applications SAP EWM consultant, you will be an expert contributing to different phases of the consulting lifecycle. You will be intensely involved in business process consulting; you will define the problem, propose and create the solution. You will also play...

  • Principal Technical Consultant, Platform Engineering

    2 weeks ago

    San Ramon, United States AHEAD Full time

    Principal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the...

  • Principal Data Scientist

    3 weeks ago

    San Diego, United States Intuit Full time

    Overview Intuit is hiring a Principal Data Science Architect to join our Intuit AI team. Come join our collaborative and creative group of data scientists and machine learning engineers and design and build AI systems that directly affect hundreds of thousands of our customers. In this role, you will be designing, building, and deploying machine learning...

  • Architectural Staff Level I

    3 weeks ago

    San Diego, United States BDE Architecture Full time

    Job Description:BDE Architecture, Inc. is a mid-sized architecture firm with a focus on and expertise in multi-family residential architecture. Our headquarters are located in San Francisco, CA with satellite offices in Chicago, IL and San Diego, CA. BDE employs both in-office hybrid and fully remote employees. This role is open for a hybrid employee in San...

  • Architectural Staff Level I

    3 weeks ago

    san diego, United States BDE Architecture Full time

    Job Description:BDE Architecture, Inc. is a mid-sized architecture firm with a focus on and expertise in multi-family residential architecture. Our headquarters are located in San Francisco, CA with satellite offices in Chicago, IL and San Diego, CA. BDE employs both in-office hybrid and fully remote employees. This role is open for a hybrid employee in San...

  • CLM Business Process Architect Consultant

    4 weeks ago

    San Diego, California, United States Virtual Full time

    We are seeking an experienced Business Process Architect to lead CLM Project processes, focusing on finance and implementing best practices. The ideal candidate will have a strong background in accounting, finance, technology, or information systems, with a minimum of 7+ years of business process/solution architect experience.Key Responsibilities:Collaborate...

  • Principal Enterprise Architect, Product to Market

    2 weeks ago

    San Francisco, United States Gap Inc. Full time

    About the RoleIn this role, you will provide architectural and big picture oversight for the development of new or enhanced platforms, applications, and solutions across the Product to Market (P2M) domain with a continual emphasis on value to the business. With a platform architecture mindset, you will be responsible for leading the business architecture and...

  • Principal Consultant

    4 weeks ago

    San Jose, United States SiGlaz Full time

    At SiGlaz, we know that the success of our vision is directly related to the talent and the dedication of our employees. We are looking for sharp, motivated people to join our team. If you consider yourself to be a top performer in your field, we want to communicate with you. If you are interested in any of our current open positions, please send your...