Director of Strategic Accounts

4 weeks ago

NA, United States Randstad USA Full time

Must have:

  • Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.

OVERVIEW

The Director is responsible for the overall success of each assigned Managed In-House Agency/Studio (MIA). This includes managing, developing and partnering with Studio Directors to achieve contractual and operational goals, as well as building relationships with client-side in-house agency leaders. Areas of impact include profitability, team engagement and retention, operational efficiencies, new business development and client relations.
In addition, the Director will support Cella Inc. with consulting, training, networking and business development activities.

KEY RESPONSIBILITIES
Studio: Assigned Accounts and Related Activities (65%)

  • Direct management of up to 5 accounts and studio directors/team leads -a combination of MIAs and or Embedded Teams.
  • Provide mentoring and leadership development for studio directors/team leads.
  • Hiring, development and performance management of studio directors and team leads including development of annual performance objectives
  • Support studio directors in hiring and developing MIA leadership teams
  • During Launch of new MIAs-- lead in the assessment and design of processes, policies and procedures best suited to the needs of each account and its internal clients; support ongoing needs across account life cycle
  • Identify opportunities to provide enhanced and/or increased services for each End Client Company within and outside of the MIA or Embedded Team as appropriate
  • Development of studio KPIs and related reporting methodology for each studio specific to end Client's goals and contractual SLAs
  • Development of diagnostic metrics to support continuous operational improvements
  • Leadership and organization of account Steering Committee meetings for MIAs and QBRs for Embedded Teams.
  • Build deep relationships with key client stakeholders- demonstrating thought leadership and industry expertise.
  • Independently address Client and Studio Manager concerns with minimal escalation
  • Partner with Cella’s corporate team and counterparts to address Studio staff or operational concerns/issues in a timely manner
  • Lead performance management process across Studios within your charge
  • Partner with studio director and MIA leadership teams to develop employee engagement and retention programs
  • Partner with Resource Managers to maximize account profitability while balancing what is best for the end clients and team members

Studio: Across-the-Board Support (15%)

  • Cella,Inc. business development outside of assigned accounts
  • Development and roll-out of culture and community-building activities
  • Support of non-assigned accounts as requested
  • Business strategy support: Development of RFIs and RFPs as requested

Non-Studio: Consulting, Training & Networking (20%)

  • Content creation (e.g., blog post authorship)
  • Presentation development and delivery at professional development events or other speaking opportunities (e.g., Beyond the Creative, Creative Manager Boot Camp)
  • Moderation of networking events (e.g., CreativeExecs)
  • Consulting engagements
  • Additional activities as requested

SKILLS AND KNOWLEDGE & COMPETENCIES REQUIRED

  • Demonstrated passion toward and in-depth understanding of the in-house creative industry with expertise in leading Video, Digital and Traditional Creative Teams.
  • Superior communication, presentation and organizational skills
  • Extremely efficient with an attention to detail
  • Demonstrated ability and passion to uncover and diagnose complex client business and operational challenges
  • Enjoys and skilled at client presentations and public speaking
  • Enjoys and has the ability to write strong journalistic, technical, and client communications related material
  • Ability to self-manage workload and daily plans
  • Works well with individuals at all levels of an organization
  • Ability to gather, analyze and leverage data/metrics to support continuous improvement
  • Strong excel skills are required
  • Proficiency using Google mail, calendaring and shared drives

EDUCATION/EXPERIENCE REQUIREMENTS

  • Bachelor’s degree required
  • Minimum 10-15 years of experience working within an in-house creative team, at least five of which were in a senior leadership position.
  • Large team management experience required
  • External agency experience a plus, but not required
  • Proficiency using Google mail, calendaring and shared drives

ADDITIONAL INFORMATION

  • Position is full-time and remote.
  • The role requires travel between 30–40% of the time, which includes same-day and overnight trips

What’s in it for you:

  • Largest global staffing leader
  • Competitive salary + bonus
  • Excellent benefits package - medical, dental, vision
  • Generous PTO policy earned from day one
  • Education and professional development
  • Rapid career growth
  • Retirement savings and security
  • Employee stock purchase plan
  • Paid parental leave
  • Short and long term disability
  • Employee assistance program and health advocacy
  • Health and dependent care flexible spending account
  • Metlife auto and home insurance
  • Metlife legal plan
  • Referral reward program
  • Exclusive discounts and programs with dozens of nationwide vendors and retailers

 

PandoLogic. Category:Customer Service, Keywords:Client Services Director, Location:Atlanta, GA-30332

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