Revenue Operations Lead

TL;DR: We’re hiring a Revenue Operations Lead to own and scale the systems, processes, and GTM strategy that power Listen’s revenue motion. Reporting to the VP of Revenue, you’ll lead territory strategy, segmentation, and coverage planning while serving as the owner and architect of our revenue tech stack and CRM foundation. This role sits at the intersection of Sales, Finance, Marketing, and Product, and is ideal for someone who is analytically rigorous, systems‑minded, and excited to solve ambiguous GTM problems while building durable infrastructure for a fast‑scaling company. Background Listen Labs is an AI‑powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions. Company highlights — entirely product‑led: World‑Class Team: Founded by serial entrepreneurs (previous AI exit), former co‑founders, and talent from Jane Street, Twitter, Stripe, Affim, Bain, Goldman Sachs, and many more Sequoia‑backed startups. Hypergrowth: We’re a 30‑person team backed by Sequoia, growing from $0 to a $10M run‑rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership. Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G. Performance: Industry‑leading win rate driven by a highly differentiated product. Market Validation: Consistently winning customers across all segments with over six‑figure lands that lead to quick expansions. Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s. What You’ll Do GTM Strategy, Territory & Coverage Design Design, deploy, and continuously optimize territory models and account segmentation across sales segments and regions. Analyze historical performance, market opportunity, whitespace, and account data to inform coverage and capacity planning. Partner with Sales and Finance on headcount planning, quota alignment, and equitable territory design. Lead territory balancing efforts to ensure fairness, clarity, and strong performance opportunities for reps. Support GTM planning cycles with territory assignments, coverage recommendations, and scenario modeling. Lead special projects such as market expansion, vertical strategy, or new sales motion design. Systems Ownership & RevOps Architecture Own and evolve Listen’s revenue tech stack, including CRM and integrated GTM tools. Manage CRM architecture, workflows, routing logic, validation rules, and automation that support scalable execution. Oversee integrations and data flows between CRM and connected systems, ensuring reliability and accuracy. Implement new system features, enhancements, and pilots in partnership with RevOps leadership. Serve as the go‑to expert for diagnosing and resolving complex system issues. Data Governance, Reporting & Enablement Maintain high‑quality CRM data through audits, deduplication, validation, and governance standards. Ensure the underlying data model supports accurate reporting, forecasting, and downstream BI. Enable Sales and RevOps teams with dashboards, territory views, and actionable insights. Build and maintain clear documentation for systems, processes, and GTM workflows. Cross‑Functional Partnership Partner closely with Sales, Marketing, Enablement, and Finance to align systems and strategy with business goals. Support adoption through training, enablement, and thoughtful change management. Translate business needs into scalable, repeatable GTM systems and processes. Who You Are 5 - 8+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy in a high‑growth B2B SaaS environment. Hands‑on experience owning a modern revenue tech stack. Proven experience designing territories, segmentation, or coverage models at scale. Strong understanding of B2B SaaS GTM motions, sales capacity planning, and revenue processes. Life at Listen Labs Competitive Compensation: We’re backed by world‑class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership. Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust. Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting. Benefits and Equity Over $30B in market cap has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours. #J-18808-Ljbffr