Temp FT

*** This is a temporary contract through May 2025 to cover an employee's maternity leave.***

Role & Responsibilities:

• Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing
• Be familiar and knowledgeable with the content of typical customers/carriers/vendors service contract arrangements.
• Coordinate and communicate with shippers, truckers, carriers and overseas offices for processing export/import shipments, including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin, POD, DN and/or AES if applicable), forwarding, follow up with tracking and tracing as requested by clients, data quality compliance, problem identification/resolution where capable/authorized.
• Responsible to ensure quality of documents including match between data entry and documents, proof reading of commercial documents and BOL/AWB
• Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels.
• Determine the nature and cause of any customer delivery issues, if any.
• Ensure instructions of temperature-sensitive, time-sensitive, OOG shipments handling is properly communicated from end-to-end.
• Guide a given customer’s products through the company’s delivery cycle from start to finish.
• Handle and manage all customer contact at file level regarding exceptions
• Proper maintenance of CargoWise1 system.
• Increasing customer service satisfaction and business share through proactive and regular customer contact
• Monitor Reception area, greet visitors, and help them navigate through an office.
• Maintain calendars for appointments, sort mail, make copies, and plan travel as assigned by supervisor.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
• Preferred experience handling warehouse or distribution accounts and all that it entails.
• PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
• Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.