Concessions Manager

2 weeks ago

High Point, United States Aramark Full time
Job Description

Responsible for the daily operation and management of location, arenas, and stands. Assists with planning. Directs and coordinates food service execution for the operations in order to deliver a high quality, finished food product to guests.

Scope of Role:

Ensures concession operations align with Harvest Table?s Executional Framework. Coaches employees by establishing a shared understanding of what needs to be achieved and how to execute to create a world-class dining experience. Rewards, recognizes and develops associates. Ensures compliance with all safety and sanitation standards throughout the location.

Job Responsibilities
  • Provides oversight of day-to-day concessions operation and delivers high quality food service.
  • Establishes and maintains systems and procedures for the ordering, receiving, storing, preparing, and serving of food and related products; this includes menu planning and development.
  • Determines staffing needs and supervises associates to ensure location operates in accordance with all policies and procedures.
  • Assists with promotions and the marketing of services and events for the location.
  • Assists with the hiring and onboarding of new associates; evaluates work habits and standards.
  • Establishes and maintains standards for associate performance through continuous training, service excellence, and engagement initiatives.
  • Engages with and asks guests about the quality of their service, fielding and resolving any concerns while maintaining a positive attitude.
  • Partners with location management team in conducting monthly inventory control audits, quality assurance audits, and cash and safety audits in full compliance with Harvest Table?s standards.
  • Manages resources to ensure quality and cost control within budgetary guidelines.
  • Implements and maintains Harvest Table?s agenda for both labor and food initiatives. Creates value through efficient operations, appropriate cost controls, and profit management.
  • Ensures full compliance with Operational Excellence fundamentals, including food and labor. Directs and oversees operations related to production, distribution, and food service.
Qualifications
  • Minimum of 3-5 years? management or supervisory experience in the food service industry, preferably with prior concessions experience.
  • Good working knowledge of inventory distribution and control procedures.
  • Aptitude for analyzing data, making decisions, and driving innovative food and beverage concepts to surpass guest expectations.
  • Bachelor's degree or equivalent experience.
  • The ability to manage in a diverse environment with a focus on service excellence is essential to success in this role.
About Harvest Table Culinary Group

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At HTCG, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

 

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