IT Director

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The role of the IT Director is to ensure optimal performance of information technology systems and operations in alignment with the business objectives of the organization. The IT Director will provide technical expertise and guidance to IT staff on the operations and maintenance of local and wide area networks, client technologies, business applications, collaboration technologies including needs analysis, problem solving, and disaster recovery plans.

What You Will Do

The IT Director will coordinate closely with the Sr. Director of Information Technology and the IT staff at headquarters to identify, recommend, develop, implement, and support cost-effective technology solutions in line with the organization’s strategic vision.

The IT Director will be responsible for developing and implementing the strategy, processes, and structure changes that will enable us to provide world class IT services to our end users globally. You will collaborate with the Sr. IT Director and other regional managers to ensure alignment and consistency of service delivery across all regions. You will leverage your strong technical background and ITIL expertise, as well as your exceptional leadership, communication, customer service, program management and problem-solving skills, to drive IT service excellence and innovation, inspiring and empowering your team to deliver outstanding results for our clients. You will oversee and coordinate the work of the IT service delivery teams, measure and report on the service performance and quality, manage the budget and resources, vendor management, and communicate effectively with stakeholders and customers. You will report directly to the Sr. IT Director and be accountable for the overall success of IT infrastructure, applications and other technologies.

Basic Qualifications

• Collaborate with stakeholders and other IT leaders to develop overall IT strategy in the context of the business strategy
• Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity
• Monitoring upgrades and security backups of hardware and software systems
• Managing crisis situations, which may involve complex technical hardware or software problems
• Providing guidance and support to IT staff as they perform troubleshooting and maintenance tasks on the servers, PCs, and other devices
• Network configuration assessments, and implementing Hardware/software upgrades and improvements
• Ability to troubleshoot and resolve collaboration technology issues related to Zoom, MS Teams and video conference equipment quickly and effectively
• Planning and executing technology projects and system implementations in the field in an organized and effective manner. Establishing project scopes, goals, timelines, resources, and deliverables that support business goals and tracking projects progress

Preferred Qualifications

• Assisting IT staff in planning and managing new office build outs, and office moves
• Promoting a culture of continuous improvement, learning and innovation within the IT service department
• Managing and developing the IT service process team, including hiring, training, coaching and performance evaluation
• Planning and developing IT budgets, obtaining competitive prices from suppliers, to ensure cost effectiveness
• Working with IT staff on maintaining up-to-date documentation of IT infrastructure and equipment in each regional office
• Standardizing information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
• Developing, and implementing new IT procedures in the field and reviewing and enhancing existing procedures
• Manage the installation, upgrades and configuration of fulfillment center's IT equipment hardware and software.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $171,000 / year in our lowest geographic market to $351,000 / year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, religious creed, sex or gender, gender identity, gender expression, sexual orientation, national origin, age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status, military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Requisition ID: R0052337