Bilingual (Spanish) Customer Service Representative
1 month ago
Join Team Alorica Únete al equipo de Alorica En Alorica, estamos redefiniendo lo que significa ser un líder global en servicio al cliente y experiencia, una interacción a la vez. Con Alorica en casa y ubicaciones en 18 países de todo el mundo, ofrecemos infinitas oportunidades de carrera, desde servicio al cliente, entrenamiento y soporte técnico hasta gestión, reclutamiento y más. Y nos enorgullece decir que más del 70% de nuestros líderes son promovidos internamente Pero eso no es todo... también proporcionamos una gama completa de beneficios para ayudar a nuestros empleados a lograr el bienestar financiero, emocional, mental y físico, incluido el apoyo a sus propias comunidades a través de "Making Lives Better with Alorica" (MLBA). MLBA es nuestra galardonada organización benéfica sin fines de lucro interna centrada en empoderar a las personas a través del trabajo enfocado en la misión. Resumen del trabajo Como parte del equipo de Alorica, ayudarás a nuestros clientes abordando las preocupaciones de sus clientes, brindando soporte y resolviendo problemas. Responsabilidades
- Ayudar a los clientes con problemas y preocupaciones que experimentan durante el uso del producto y/o servicio.
- Documentar información relacionada con las llamadas con fines de auditoría e informes.
- Mantener y actualizar la información del cliente según sea necesario.
- Incrementar las ventas a clientes actuales mediante la oferta de servicios nuevos o mejorados.
Calificaciones
- Diploma de escuela secundaria o GED.
- Experiencia en servicio al cliente es una ventaja.
- Fuertes habilidades de navegación por computadora.
- Familiaridad con las aplicaciones de Microsoft Office (Word, Excel).
- Excelentes habilidades de comunicación oral y escrita.
- Excepcionales habilidades de escucha y comprensión.
- Profesional y cortés.
- Orientado al cliente.ces
- Regular work performed in a climate-controlled, call-center environment
- Ongoing usage of phone and computer systems
- Constant sedentary work
- Health, dental, and vision coverage/HSA
- PTO
- Paid holidays and sick time
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
- Place an application
- Complete your online assessment
- Our team will review your application
- If selected to move forward, our team will follow up directly
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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