Seaport Hotel | Banquet Manager

4 weeks ago

boston, United States Seaport Hotel Full time

Scope of Position

This position is responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. The Banquet Manager reports to the Director of Banquets.

Schedule Requirements

The operations of the Seaport Hotel are 24 hours a day 7 days a week, inclusive of all holidays. Therefore, the schedule requirements are flexible to meet the needs of the business accordingly.

Key Responsibilities

  • Responsible to ensure that all service staff are asked all tasks necessary to ensure assigned events are well executed. Communication is clear, controlled and well managed throughout all levels of the banquet department and its team members in a timely, consistent, and effective manner.
  • Hire, train and supervise adequate staff to meet customer service delivery requirements
  • Act as a primary food and beverage event contact with guests on floor as assigned
  • Execute events service delivery system requirements as developed by event coordinators and sales, in a timely and consistent format
  • Supervise food/beverage execution for large scale banquet events up to 10,000 people: coordinate with kitchen operations
  • Attend preconvention meetings as assigned
  • Manage banquet room turnovers and preparation as part of the service delivery process
  • Oversee the training and development of Banquet staff
  • Conduct effective and timely pre-meal meeting with service staff to prepare them to meet the needs of the assigned functions
  • Ensure opening and closing side work is completed as assigned by the service staff on an ongoing and consistent basis
  • Complete necessary service documents including but not limited to, service review forms, banquet event feedback forms, task checklists, stewarding equipment order and requisitioning forms, staff function room and task assignments, floor plan and table assignments. Set up and breakdown tasks, and any other supporting document necessary to communicate the task requirements of the staff to insure a successful event
  • Participate and oversee the training and development of Banquet staff
  • Timely and accurate completion of banquet food and beverage checks, including sign off of the banquet beverage bar reconciliations from banquet bars.
  • Provide feedback, coaching and counseling to serve staff members on a fair and equitable basis
  • Manages staff for improved performance through observation, feedback, and measurement of assigned tasks.
  • Attend daily BEO and management team meetings as required and assigned
  • Read the staff scheduling line as assigned
  • Responsible for practicing, managing and promoting our Mission, Purpose and Values so that it becomes an intricate part of the everyday operation.
  • Completes any duties or projects assigned by the Management.

Required Job Knowledge and Skills

  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work under pressure
  • Ability to work on their own
  • Positive attitude
  • Good communication skills
  • Must be skilled in managing a department with a high volume of guest interaction
  • Must be skilled in managing details
  • Must be knowledgeable with regards to quality and continuous improvement processes
  • Proven strong written and verbal communication skills
  • Hotel systems software skills essential
  • Proven leadership and managerial skills
  • Knowledgeable and skilled in Upscale and/or Luxury Hotel guest service
  • Skilled in interviewing, training, and scheduling and assigning tasks to staff on all shifts.
  • Physically able to lift over 50 pounds repetitively over the course of the shift (see checklist below)

Qualifications

Experience:

  • Minimum of 1-3 years of banquet experience 1 of which in a supervisory capacity

Education:

  • High School diploma, general education degree or international equivalent required.
  • College degree or equivalent work experience

Language Skills:

  • Fluency of the English language is required (read, write, speak)
  • Must be able to listen to, read and/or write instructions, memos, short correspondences, and messages.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.

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