eTeam | Field Service Representative | houston, tx

4 days ago


houston, United States eTeam Full time

Job Role: Field Service Advisor

Location: Houston, Texas 77073 (Onsite)

Duration: 6 Months


Shift Information:

Monday – Friday: 4:00 PM - 1:00 AM


Qualifications:

  • Minimum of 2 - 3 years’ experience in an in high-end customer service environment
  • High school diploma or equivalent
  • Experience in an automotive or high-tech environment preferred
  • Experience with managing remote service teams preferred
  • Working knowledge and experience of automotive products, repairs, and parts


Responsibilities:

  • Works every day to deliver a world-class customer experience Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
  • Works collaboratively with Operations teams to communicate with customers and identify solutions to reduce customer impact
  • Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion


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