Servsys Corporation | Voice NOC Technician | phoenix, az

1 week ago

phoenix, United States Servsys Corporation Full time

Job Title: Voice NOC Technician

Location: Phoenix, Arizona - Onsite

Duration: 12 months



Job Description: We are seeking a highly motivated and customer-friendly Unified Communications (UC) Technician with a strong background in UC systems and analog telephony. The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Additionally, the candidate should possess a solid understanding of analog telephony, including the use of a buttset and performing punch downs.

Key Responsibilities:

  • UC Systems Management: Install, configure, and maintain Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P). Troubleshoot and resolve issues related to UC systems to ensure optimal performance and reliability.
  • Customer Interaction: Provide friendly and professional support to customers, addressing their UC-related inquiries and issues. Conduct on-site visits to troubleshoot and resolve UC and analog telephony issues.
  • Analog Telephony: Perform punch downs and other analog telephony tasks. Utilize a buttset for testing and troubleshooting analog lines.
  • Technical Support: Diagnose and resolve technical issues related to UC and analog telephony systems. Collaborate with other IT teams to ensure seamless integration and operation of communication systems.
  • Documentation: Maintain accurate and up-to-date documentation of UC and analog telephony systems, configurations, and procedures.

Qualifications:

  • Proven experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco IM & Presence (IM&P).
  • Strong understanding of analog telephony, including the use of a buttset and performing punch downs.
  • Excellent troubleshooting and problem-solving skills.
  • Friendly and professional demeanor with strong customer service skills.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.

Preferred Qualifications:

  • Relevant certifications in Cisco Unified Communications.
  • Experience with other UC platforms and technologies.
  • Previous experience in a customer-facing technical support role.

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