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eTeam | Human Resources Information System Analyst | rancho cordova, ca
1 month ago
Job Title: HR Generalist
Job Location: Rancho Cordova, CA (Remote)
Duration: 3 Months
Pay rate: 49/hr. On W2
The Triage Specialist will be responsible for managing and resolving day-to-day operational issues within the Talent Acquisition (TA) function. This role will handle incoming inquiries and troubleshooting requests, streamline issue intake, and coordinate responses across teams to minimize delays and prevent recurring issues. This position enables TA leadership to focus on strategic priorities by addressing tactical, operational needs promptly.
Responsibilities:
• Serve as the primary point of contact for all TA-related issues and inquiries, including troubleshooting and resolving issues with Workday, Smart Recruiters, background check processes, and other TA systems.
• Develop and implement a streamlined issue intake and tracking system to monitor and manage all TA issues from submission to resolution.
• Utilizes prior experience with SCRUM/Agile or similar project management methodologies to track and manage issues/open items.
• Collaborate with HR, IT, and TA teams to resolve system errors, candidate issues, and onboarding delays, ensuring accurate and timely communication.
• Conduct initial triage of each issue, assessing priority level, assigning it to the appropriate person or team, and following up to ensure resolution.
• Create and maintain a knowledge base of common issues, solutions, and processes for easy reference by the TA team and stakeholders.
• Track and analyze issue trends to identify patterns and opportunities for process improvement, reducing future issues and minimizing tactical burden on the TA team.
Qualifications:
• Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience).
• 3+ years of experience in a high-volume, customer-focused role within HR, recruiting, or operations.
• Strong problem-solving skills with experience handling technical and operational issues.
• Familiarity with HRIS and ATS systems (Workday, Smart Recruiters preferred) and experience troubleshooting within these systems.
• Familiarity with SCRUM/Agile or similar project management frameworks for tracking and managing several different open items/issues at one time.
• Excellent communication skills, with the ability to liaise effectively across teams and provide clear issue updates.
• Organized and detail-oriented, with experience managing multiple priorities.
