Manager Quality and Risk Management
1 month ago
Salary Range: $87,500 to $95,000 Annually
Summary:
Under the direct supervision of the Quality Management/Risk Management Director, the Quality Management/Risk Management Manager is responsible for providing management support to the Agency’s Quality Management/Risk Management Program, which includes The Joint Commission Ambulatory Program, The Joint Commission Patient-Centered Medical Home Certification, Quality Management Trainings, Quality Management surveys, clinical risk management program, QM/RM staff supervision, and other related projects as assigned. Additionally, the manager prepares Quality Management/Risk Management narrative and data reports.
DUTIES AND RESPONSIBILITIES:
- Provide support for the effective management of the Quality Management/Risk Management Program in accordance with Agency policy and standards, and provide recommendations for continuous improvement while supervising QM/RM staff as assigned.
- Manage the Agency’s The Joint Commission (TJC) program, ensuring that current TJC Ambulatory Care standards and TJC Patient Centered Medical Home (PCMH) standards are available at all health center sites, and provide education and training to staff on these standards.
- Oversee the TJC unannounced survey process, including maintaining current readiness assignments and ensuring staff are informed and prepared.
- Collaborate with the QM/RM Director to manage continuous preparation for TJC, including the TJC Periodic Performance Review and submission of Corrective Action Plans (CAPs).
- Work with the Chief Medical Officer and other key managers on PCMH provider empanelment and compliance with TJC standards.
- Assist in the management of TJC Ambulatory Care and PCMH mock surveys and participate in other Agency Program audits/surveys as assigned.
- Participate in the Agency’s Education Program related to Quality Management/Risk Management and coordinate the scheduling of QM trainings.
- Manage clinical risk management functions, including the incident report process and the Agency’s clinical indicators survey process.
- Actively participate in the Improving Organizational Performance Program and ensure compliance with program expectations and regulations.
- Complete TJC and other QM/RM related narrative and data reports, chair QM/RM related committees as assigned, and perform other related duties as assigned.
REQUIREMENTS:
- Bachelor's Degree in a health-related field required; Master’s degree in healthcare or related field preferred.
- Four (4) years’ experience in a hospital, ambulatory clinic, or public health setting, including progressively responsible team leadership and supervision experience.
- Knowledge of The Joint Commission Ambulatory Health Care Standards, TJC Patient Centered Medical Home Standards, and their survey process.
- Effective verbal and written communication skills, with the ability to write clear concise reports and perform educational presentations.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to follow instructions and respond accordingly within the scope of responsibility.
- Knowledge of Electronic Health Records and experience with i2i Tracking.
- Ability to work well with others in a professional team-oriented environment.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Valid California Driver’s License, access to an automobile, and state-required auto liability coverage.
Company Description:
Made for the community, by the community, Arroyo Vista is a non-profit community health center serving the Greater Northeast Los Angeles since 1981. We are licensed by the State of California Department of Health Services and are a Federally Qualified Health Center (FQHC). Funding is provided through the Public Health Services Act, section 330, with additional funding from the State of California, Los Angeles County, and private sources. We are accredited by The Joint Commission, ensuring that Arroyo Vista adheres to the highest standards of quality health care delivery.
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