iCST | Technical Writer

2 weeks ago


harrisburg, United States iCST Full time

Location: Harrisburg, PA – Hybrid

Primarily remote position, however occasional on-site visits may be required.


REQUIRED SKILLS:

  • Experience with eliciting, analyzing, specifying, and validating the business needs of stakeholder business units
  • Experience conducting interviews to gather customer requirements via workshops, questionnaires, workflow storyboards, use cases, scenarios, and other methods
  • Develops, enhances, and maintains user and technical documentation for multiple applications including documentation required for the EDW team. Ensures solutions meet Commonwealth standards, policies and procedures
  • Experience translating customer requirements into functional and technical requirements in a clear manner that is comprehensible to both business stakeholders and the development team
  • Experience with creating process models, specifications, diagrams, wireframes, and charts to provide direction to the development team
  • Maintains documentation libraries, templates, quality standards. Makes recommendations to the team on improving documentation
  • Organizes and prepares work effectively to facilitate proactive resolution of problems, rather than reactive. Prepares accurate estimates for documentation requests and activities
  • Experience communicating, coordinating, and performing as liaison between stakeholder business units and the development team
  • Ability to balance work between multiple projects and possess good organizational skills
  • Ability to work and communicate collaboratively and effectively with colleagues, and as a member of a team
  • Ability to present complex technical concepts and data to a varied audience effectively
  • More than 5 years of relevant experience


PREFERRED EXPERIENCE:

Experience working in the public health or healthcare industry with various health applications and data.


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