iCST | Technical Writer
2 weeks ago
Location: Harrisburg, PA – Hybrid
Primarily remote position, however occasional on-site visits may be required.
REQUIRED SKILLS:
- Experience with eliciting, analyzing, specifying, and validating the business needs of stakeholder business units
- Experience conducting interviews to gather customer requirements via workshops, questionnaires, workflow storyboards, use cases, scenarios, and other methods
- Develops, enhances, and maintains user and technical documentation for multiple applications including documentation required for the EDW team. Ensures solutions meet Commonwealth standards, policies and procedures
- Experience translating customer requirements into functional and technical requirements in a clear manner that is comprehensible to both business stakeholders and the development team
- Experience with creating process models, specifications, diagrams, wireframes, and charts to provide direction to the development team
- Maintains documentation libraries, templates, quality standards. Makes recommendations to the team on improving documentation
- Organizes and prepares work effectively to facilitate proactive resolution of problems, rather than reactive. Prepares accurate estimates for documentation requests and activities
- Experience communicating, coordinating, and performing as liaison between stakeholder business units and the development team
- Ability to balance work between multiple projects and possess good organizational skills
- Ability to work and communicate collaboratively and effectively with colleagues, and as a member of a team
- Ability to present complex technical concepts and data to a varied audience effectively
- More than 5 years of relevant experience
PREFERRED EXPERIENCE:
Experience working in the public health or healthcare industry with various health applications and data.
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