Help Desk Technician

2 weeks ago

milwaukie, United States Insight Global Full time

Position: Help Desk Technician

6-Month Contract to Hire

Location: Milwaukie, OR


Required Skills & Experience

  • 1-2+ years of experience in help desk or technical support roles.
  • Proficiency in using a ticketing system for managing support requests.
  • Excellent customer service skills with a strong focus on user satisfaction.
  • Strong character, motivation, and a dedicated work ethic.
  • Ability to work independently and as part of a team.


Nice to Have Skills & Experience

  • Experience with the Cherwell ticketing system is a plus.


Job Summary: We are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and mobile products, and managing a personal queue of 20-40 tickets per week.


Key Responsibilities: Provide over-the-phone technical support to internal employees across all client locations, with a focus on Portland, OR. Troubleshoot and resolve issues related to Dell and mobile products. Manage and prioritize a personal queue of 20-40 tickets per week using a ticketing system. Deliver excellent customer service and maintain a high level of professionalism in all interactions. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of technical issues. Stay updated on the latest technology trends and support tools.

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