ASK Consulting | ServiceNow Developer

3 weeks ago

santa clara, United States ASK Consulting Full time

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: ServiceNow Developer

Location: Santa Clara, CA (100% Remote) Candidate should be flexible in case meetings are scheduled earlier or later in the day

Duration: 6 Months (Potential to Extension/Hire)

Schedule: 8 AM -5 PM (40 hrs/week) Overtime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager

Pay Range: $58/hr - $63/hr

Job Description:

Solution Design:

Provide solid design expertise and be responsible for the architecture, design, development and implementation of ServiceNow projects and enhancements.

Work closely with business analysts and process owners to finalize designs for ServiceNow initiatives.

Demonstrated expertise in ServiceNow applications (ITSM, CSM, ITOM, ESM and IRM).

Solution Development:

Develop complete and functional workflows, business rules, reports and other ServiceNow automated solutions against requirements provided.

Proven ability with Business Rules, Client Scripts, UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts.

Expertise with REST/SOAP APIs to integrate ServiceNow with other solutions.

Identify trends, prioritize root cause analyses queues, finalize preventive actions and collaborate with the other delivery teams to prioritize development effort for periodic releases.

Testing and Deployment:

Perform unit testing of developed solutions.

Assist in deploying updates and new configurations to the production environment following the company's change management processes.

Documentation:

Document all development and maintenance work to ensure knowledge transfer and system maintainability.

Contribute to the creation and maintenance of user guides and training materials.

Support:

Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.

Assist in troubleshooting and resolving issues reported by end-users.

On the rare occasion, be available for on-call remediation if a critical incident impedes our Customer Service Management tool, since client has a 24x7 business. This responsibility is shared across the team.

Collaboration:

Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.

Attend and participate in team meetings and collaborative planning activities.

Influence and positively impact productivity, efficiency, and customer(employee) satisfaction levels and enhance the organization’s reputation amongst stakeholders.

Continuous Improvement:

Conduct regular reviews with stakeholders to develop, enhance and enforce continuous service improvement standards/plans. Measure and report their effectiveness on an ongoing basis.

Participate in training and educational opportunities to enhance knowledge and skills.

Contribute ideas and feedback for process and system improvements. Leverage automation to simplify repeatable processes.

Compliance:

Perform regular code reviews, ensuring proper coding, conformance to standards and best practices established, including performance, security, reliability, scalability, extensibility and quality standards.

Adhere to the organization's IT policies, procedures, and standards.

Education:

  • BS degree in Information Systems, Computer Science or equivalent. (Graduate degree in Computer Science or a related field, or MBA a plus.)

Experience:

  • Must have 2+ years of proven track record as a ServiceNow/Developer with a deeper understanding of ServiceNow development best practices and trends.
  • Must have hands-on implementation experience of ServiceNow ITSM, CSM and/or ITOM.
  • Must have hands-on experience with ServiceNow Customizations, Code Promotion, Data Migration, ACL, Assignment/Business Rule, Workflow, Flow Designer, UI Policy/Action, Client Script, Transform Maps, Update Sets, Integration with 3rd party systems, etc.
  • ServiceNow Certified Application Developer certification is a plus
  • Strong analytical, problem solving, interpersonal and communication skills required
  • Must have the ability to:
  • Be a team player and collaborate with cross-functional teams across the organization.
  • Learn quickly and draw meaningful conclusions from independent research
  • Manage multiple simultaneous priorities and deliverables.
  • Advise on solutions and provide technical review for other developers
  • Understand and analyze business requirements and provide appropriate solutions.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities


ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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