Guest Relations Customer Service Team Member $15.50/HR. WEEKEND AVAILABILITY REQUIRED

3 weeks ago

Gurnee, United States Six Flags Great America Full time

Must have Saturday & Sunday - mid-shift (11am-8pm) or closing shift availability

Friday-Sunday Availability Required

Essential Duties and Responsibilities:
  • Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees.
  • Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis.
  • Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
  • Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person.
  • Assist Guests with coupon inquiries and ticket adjustments.
  • Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
  • Use a computer with specialized programs to assist Guests.
  • Accurately operate a computer system to create a pass or membership using register or online media.
  • Conduct VIP Tours.
  • Assist Guests with THE FLASH PASS questions and troubleshoot any issues/concerns.
  • Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
  • Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
  • Observe strict confidentiality regarding all situations.
  • Maintain cleanliness standards in all Guest Services locations and throughout the park.
  • Assist with data entry tasks regarding Guest situations using a computer.
  • Willing and able to work the various positions within the Guest Services Department.
  • Adhere to all park and department policies.
  • Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings.
  • Assist with other Guest Services Department functions as directed by the leadership team.
Skills and Qualifications:

 

  • Minimum Age: 17
  • Good problem solving, analytical and organizational skills.
  • Ability to work without direct supervision and make crucial decisions independently.
  • Cash handling experience preferred.
  • Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends.
  • Prior computer usage required.
  • Ability to learn and use multiple computer programs.
  • Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
  • Must be able to work a variety of shifts, including weekends and holidays.
  • Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
  • Must be able to walk up to 2 miles per day over various surfaces.
  • Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
  • Must be professional, self-motivated, and have an enthusiastic attitude.
  • Must have strong teamwork skills and the ability to work with others.
  • Must possess strong work ethic and the ability to multitask.

 

Other Functions: All other duties assigned or necessary to support the park as a whole.          

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