All Ways Caring HomeCare | Customer Service Manager | walla walla, wa

4 days ago

walla walla, United States All Ways Caring HomeCare Full time

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks


What you will need:

  • Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver’s license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


This position entails local travel. The ideal candidate MUST:

  • Possess a valid driver's license
  • Maintain a good driving record
  • Be willing to travel up to approximately 50 miles
  • Be bilingual (Spanish)

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