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Quality Assurance Specialist

2 months ago

tolleson, United States Acara Solutions, An Aleron Company Full time

Acara Solutions is seeking a Customer Relationship Management/Quality Assurance Specialist to join our client on a Full Time Direct Hire opportunity located in Tolleson AZ


Job Summary:

Improve customer satisfaction by handling feedback and returns, organizing feedback reports, and managing on-site improvements. Coordinate customer audits and communicate requirements with sales and facilities.


Duties and Responsibilities:

  • Resolve customer complaints and investigate issues.
  • Assist with contract reviews, system, and on-site certification.
  • Collect and analyze customer feedback.
  • Conduct quarterly customer visits and analyze anomalies.
  • Summarize and publish customer satisfaction survey results.
  • Prepare and update quarterly reports and documents.
  • Communicate new products and process changes.
  • Explore and apply innovative ideas for department improvements.
  • Adhere to safety regulations and standards.


Required Skills / Qualifications:

  • 2 yrs. minimum experience in CRM Quality Assurance


Preferred Skills / Qualifications:

  • Proficient in Microsoft; MES software
  • Proficient in 7 QC methods
  • Familiar with customer factory inspections and system audits
  • Experience in ISO 9000 System