Head of Sales

Would you like to become part of a modern care organization? Then come and join us.

About Us

At Entyre, we believe in the right of individuals receiving care at home to live dignified, self-determined lives. We empower family caregivers by providing professional support, fair remuneration, and innovative solutions developed with scientific partners. Together, we’re redefining care with a focus on excellence, innovation, and compassion.

Your Role: Head of Sales & Customer Success

As the Head of Sales & Customer Success, you will lead efforts to ensure outstanding client satisfaction, drive growth through strategic sales, and optimize internal processes to deliver exceptional service. This is a dynamic, hands-on leadership role requiring a balanced focus on building relationships, selling Entyre’s services, and implementing data-driven strategies to streamline operations.

Key Responsibilities

Customer Success

1. Client Engagement: Build strong relationships with caregivers, clients, and stakeholders to ensure their satisfaction, trust, and long-term retention.
2. Issue Resolution: Address and resolve client concerns proactively and professionally to maintain a high standard of care and satisfaction.
3. Data-Driven Insights: Analyze customer feedback and satisfaction data to identify areas for improvement and enhance the overall client experience.
4. Team Support: Collaborate with the customer success team to ensure consistent, empathetic, and high-quality support for all clients.

Sales Leadership

1. Sales Strategy: Develop and execute a sales strategy to promote Entyre’s services, with a focus on acquiring new clients and expanding existing relationships.
2. Lead Generation: Identify and pursue new business opportunities while maintaining a strong pipeline of prospective clients.
3. Collaboration: Work closely with marketing and program teams to ensure alignment in messaging, outreach, and service delivery.
4. Growth Goals: Meet or exceed sales targets while ensuring alignment with Entyre’s mission and values.

Process & Data Optimization

1. Process Implementation: Design and implement efficient, scalable processes to improve customer service delivery and operational excellence.
2. Digitization: Lead efforts to digitize workflows and ensure the quality and accuracy of data across systems.
3. Systems Management: Identify, implement, and manage tools or platforms to enhance sales, customer success, and operational efficiency.
4. Performance Metrics: Monitor key performance indicators (KPIs) for customer success and sales, using data to drive continuous improvement.

What You Will Bring

1. Proven experience in a combined sales, customer success, and operational leadership role.
2. Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve high performance and deliver compassionate care.
3. Exceptional problem-solving and decision-making abilities, with a focus on delivering efficient and effective solutions to client and caregiver concerns.
4. Strong analytical and problem-solving skills, with the ability to implement efficient processes.
5. Excellent communication and interpersonal skills, with the ability to effectively interact with a diverse range of clients, caregivers, healthcare professionals, and stakeholders.
6. Proficient with customer relationship management (CRM) tools, HubSpot preferred.
7. A results-driven mindset with a track record of meeting or exceeding sales goals.
8. Experience with data systems, digitization, and operational improvements.
9. Passion for transforming caregiving and improving lives.

Why Join Us?

1. Be part of a mission-driven team transforming healthcare.
2. Opportunity to shape the future of the company and make a meaningful impact.
3. Competitive salary, equity options, and benefits package.