Network Engineer

2 months ago

washington, United States firstPRO, Inc Full time

Job Duties:


  • Configure and maintain network hardware such as routers, switches, and firewalls.
  • Monitor network performance and troubleshoot issues to ensure optimal connectivity.
  • Perform regular network maintenance tasks, including updates and patches.
  • Respond to user inquiries and provide technical support via phone, email, or chat.
  • Diagnose and resolve hardware, software, and network issues for end-users in two facilities.
  • Assist with the setup and configuration of user accounts and permissions.
  • Implement and maintain network security protocols to protect data and systems.
  • Monitor for security breaches and respond to incidents promptly.
  • Maintain detailed records of network configurations, changes, and issues.
  • Document user interactions and resolutions in a ticketing system.
  • Install and configure new hardware and software as needed.
  • Perform system upgrades and ensure compatibility with existing infrastructure.
  • Test and deploy updates to ensure systems are up-to-date.
  • Work closely with IT management to resolve complex issues.
  • Communicate effectively with users to understand their needs and provide solutions.
  • Participate in team meetings and contribute to ongoing projects.
  • Perform routine checks on network and system health.
  • Proactively identify potential issues and address them before they escalate.
  • Stay updated with the latest technology trends and best practices.
  • Participate in training sessions to enhance technical skills.
  • Provide training to users on new systems and software.
  • Generate reports, create diagrams via Microsoft Visio, and propose solutions to optimize the network.
  • Attend and conduct meetings with other departments for integrated solutions.
  • Speak to and translate complex technical terminology to higher level authorities.
  • Interface, work with, and assist customers and peers with customer services best practices.
  • Perform after hours maintenance windows.


Job Requirements:


  • Educational requirements include a bachelor’s degree in a related discipline from an accredited college or university and/or the equivalent experience in network engineering.
  • Experience requirements include 3 years of progressive experience in computer system/network engineering, including 2 years of specialized experience related to the task.
  • Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) certification or equivalent network vendor certificate.
  • Experience with deployment and administration of routing, switching, wireless, firewall technologies, load balancing, and protocols
  • Experience with Ruckus/Brocade routing/switching devices and operating systems.
  • Experience with Extreme Networks routing/switching devices and operating systems.
  • Experience with Aruba wireless devices and operating systems.
  • Experience with VMware NSX-T or infrastructure as code datacenter deployments.
  • Experience with Ciena DWDM devices and operating systems.
  • Ability to interface with multiple monitoring systems and establish reports

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