Job Description: The Support Specialist administers the onboarding process for new dealer and manufacturer credit line requests. Responsibilities are centered in contacting prospects to obtain required information and leading them through the entire onboarding cycle from application to activation, which includes understanding applicant organizational structure, filing UCCs and administering system generated loan documentation. In addition to ensuring a satisfactory applicant/customer experience, the Specialist ensures accuracy of data in TCFIF’s system of record.

Must Haves:

• 3+ years of experience in a customer facing position
• 3+ years of experience in banking or finance
• Loan documentation experience

Responsibilities:

-Contact prospects in accordance with daily/weekly/monthly targets.

-Validate and input account data within the system of record (Inventory Engine) to ensure accuracy.

-Ensure prospect applications and submitted application requirements are in accordance with TCFIF Legal, Compliance, and Credit policies, processes, and procedures.

-Obtain information to qualify new prospects including products and brands carried and distributors purchased from.

-Lead qualified prospects assigned to you through the customer onboarding process from application to activation which includes understanding applicant organizational structure, filing UCCs and administering system generated loan documentation.

-Maintain tracking, reporting, and forecasting of active pipeline.

-Actively expand and maintain product and brand knowledge.