Apex Systems | Debt Collector | phoenix, az

7 days ago


phoenix, United States Apex Systems Full time

Financial Operations - Junior

Title: Member Debt Representative

Client: USAA

Location: ONSITE in Phoenix, AZ 85085

Duration: 1 year contract / CTH

Shift: 8 hour shift between 9 am-7pm CST *New hires will be mandatory Saturdays with Friday off*

Pay: $20/hour

Overview:

Responsible for understanding the members’ needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of USAA by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards.

Responsibilities:

  • Through 100% phone based interactions, responsible for understanding the members’ needs and delivering personalized solutions and education that will improve the member's overall financial security.
  • Service both inbound and outbound phone calls across all USAA product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
  • Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
  • With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
  • Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within USAA standards.
  • Under close supervision, completes required account verification and account maintenance.
  • Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
  • The agent will have to work through sensitive issues and sensitive financial situations.

Qualifications:

  • Previous call center experience - fielding both inbound/outbound calls
  • Comfortable with 100-150 calls/day with 4-6 people talked to per hour
  • Previous consumer collections experience
  • Able to handle emotions and help create an outcome
  • Excel, Word, Auto-dialer experience preferred
  • Must be open to working Saturdays
  • Must be open to working onsite at office location


  • phoenix, United States Yoh Full time

    Debt Collector12 month contractNorth Phoenix, AZ (Oniste - 101 & I-17) Candidates must have 1+ years of experience as a Debt Collector, preferably from the banking industry but open to others.Must have good work tenurePunctual, must be able to complete the first 5 weeks of training without absences.

  • Debt Collector

    6 days ago


    Phoenix, United States Yoh Full time

    Debt Collector12 month contractNorth Phoenix, AZ (Oniste - 101 & I-17) Candidates must have 1+ years of experience as a Debt Collector, preferably from the banking industry but open to others.Must be sharp and able to handle tough conversations and come up with solutions such as payment plans or dates of when the member can pay.Must have good work...

  • Debt Collector

    7 days ago


    Phoenix, United States Apex Systems Full time

    Financial Operations - JuniorTitle: Member Debt RepresentativeClient: USAALocation: ONSITE in Phoenix, AZ 85085Duration: 1 year contract / CTHShift: 8 hour shift between 9 am-7pm CST *New hires will be mandatory Saturdays with Friday off*Pay: $20/hour Overview:Responsible for understanding the members’ needs and delivering personalized solutions and...


  • Phoenix, Arizona, United States Yoh Full time

    About the RoleWe are seeking an experienced Debt Collector to join our team in North Phoenix, AZ. As a Debt Collector, you will play a critical role in recovering debts from clients and ensuring timely payment.Key ResponsibilitiesConduct debt collection activities with clients and negotiate payment plans or dates of payment.Develop strong relationships with...

  • Product Specialist

    4 weeks ago


    phoenix, United States The Apex Agency Full time

    Apex - We design world-class marketing, training and event solutions for some of the most admired and respected brands in the world, including BMW, Acura, Honda, Lexus, McLaren, Mercedes-Benz, Toyota and Volvo among others.Check out some of our recent work at www.theapexagency.com.At Apex, we push boundaries and achieve extraordinary results. We’re looking...

  • Product Specialist

    4 weeks ago


    Phoenix, United States The Apex Agency Full time

    Apex - We design world-class marketing, training and event solutions for some of the most admired and respected brands in the world, including BMW, Acura, Honda, Lexus, McLaren, Mercedes-Benz, Toyota and Volvo among others.Check out some of our recent work at www.theapexagency.com.At Apex, we push boundaries and achieve extraordinary results. We’re looking...


  • Phoenix, Arizona, United States Debt Brokers LLC Full time

    Job SummaryWe are seeking highly skilled Enrollment Agents to join our Debt Brokers LLC team in Phoenix.Bilingual capabilities and knowledge of the debt settlement industry or personal credit are highly valued.The successful candidate will have a strong understanding of how debt settlement works and be able to effectively communicate this to clients.Hourly...

  • Gecko Hospitality

    7 days ago


    phoenix, United States Gecko Hospitality - Phoenix Full time

    Executive ChefIconic Country ClubPhoenix, AZ$135,000Embark on a rewarding and enriching career path at one of the most distinguished golf clubs in Phoenix, Arizona. The place where culinary delicacies meet the sophisticated game of golf, where flavors mingle with the sound of the perfect swing. Each day presents an exciting opportunity to be part of a...


  • Phoenix, Arizona, United States NIC Phoenix PLLC Full time

    OverviewNuvia Dental Implant Center in Phoenix, AZ is a thriving dental implant and fixed-prosthesis center seeking an experienced CRNA to join our team.


  • phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Location: Phoenix, AZDuration: 6 MonthsJob Description:This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program. The team member will assist in updating the ServiceNow Asset Management (SNAM) portal...


  • phoenix, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Location: Phoenix, AZDuration: 6 MonthsJob Description:This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program. The team member will assist in updating the ServiceNow Asset Management (SNAM) portal...


  • Phoenix, Arizona, United States Tenet-AZ Region Full time

    About Abrazo Health NetworkWelcome to Abrazo Health Network, where we prioritize making a meaningful impact in people's lives. Our commitment extends beyond medical treatments, embracing genuine relationships and heartfelt compassion that sets us apart.We're seeking an exceptional Radiology Technologist to join our team, contributing to the delivery of...


  • Phoenix, United States Apex Systems Full time

    MicrosoftSr. Datacenter Tech18 mo. Rolling contract (extension based upon performance) Conversion to Fulltime possibility.Apex Systems is looking to hire a Datacenter Tech level 4 in the Phoenix, AZ area for Microsoft. This position is fully onsite with shift schedule determined by team needs.Pay Rate: $38-$40hr.18 mo. Rolling contract (extension based upon...


  • phoenix, United States Apex Systems Full time

    MicrosoftSr. Datacenter Tech18 mo. Rolling contract (extension based upon performance) Conversion to Fulltime possibility.Apex Systems is looking to hire a Datacenter Tech level 4 in the Phoenix, AZ area for Microsoft. This position is fully onsite with shift schedule determined by team needs.Pay Rate: $38-$40hr.18 mo. Rolling contract (extension based upon...


  • phoenix, United States Apex Systems Full time

    MicrosoftSr. Datacenter Tech18 mo. Rolling contract (extension based upon performance) Conversion to Fulltime possibility.Apex Systems is looking to hire a Datacenter Tech level 4 in the Phoenix, AZ area for Microsoft. This position is fully onsite with shift schedule determined by team needs.Pay Rate: $38-$40hr.18 mo. Rolling contract (extension based upon...


  • phoenix, United States Greater Phoenix Chamber Full time

    Greater Phoenix Chamber FoundationThe Greater Phoenix Chamber Foundation (the Foundation) convenes and catalyzes business, education, and community to enhance college and career readiness, develop a stronger workforce, and build healthier communities throughout Arizona. The Foundation, a 501c3 nonprofit organization, leads the charitable and education...

  • Datacenter Technician

    1 month ago


    phoenix, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. Position: Data Center Technician 4Location: Fully onsite- Phoenix and Goodyear AZDuration: 6mo contract potential to extend/...

  • Datacenter Technician

    1 month ago


    Phoenix, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. Position: Data Center Technician 4Location: Fully onsite- Phoenix and Goodyear AZDuration: 6mo contract potential to extend/...

  • Doctor of Optometry OD

    2 months ago


    Phoenix, United States Kiesgen Consulting LLC Full time

    About the Position: Optometrist needed for a primary care practice in Phoenix AZ. This is an awesome opportunity to join a thriving practice with a growing company. High daily rate of pay! Great way to pay off some student loan debt or earn extra cash! About the Practice: This practice seeks an optometrist to provide primary care optometry to...


  • phoenix, United States Foundations Investment Advisors Full time

    Are You Ready to Revolutionize Financial Technology? (In-office position in Phoenix, AZ)Imagine a role where your technical expertise directly shapes the future of financial services. At Magellan Financial, we're not just another marketing and distribution organization—we're a dynamic, rapidly growing team committed to innovation and excellence.Why This...