BravoTECH | Desktop Support Specialist | coppell, tx
1 month ago
This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.
- Key Responsibilities:
- Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
- Install, configure, and maintain operating systems, software applications, and hardware components
- Troubleshoot and resolve hardware, software, and network issues in a timely manner
- Assist with the setup and deployment of new equipment and technology
- Perform regular maintenance and updates to ensure optimal performance of IT systems
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with other IT team members to address complex technical issues
- Provide training and guidance to end-users on best practices and IT policies
- Ensure compliance with company IT policies and security protocols
- Develop and leverage application centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions
- Offer an outstanding customer experience to all employees
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