RedWyre Technology Solutions | System Engineer | clifton park, ny

1 month ago

clifton park, United States RedWyre Technology Solutions Full time

Qualified candidates must live within 50 miles of Clifton Park, New York.


Role Description:

As a Systems Engineer, you will be responsible for designing, implementing, and maintaining IT solutions both on-premises and in the cloud. You will provide all levels of technical support to our customers both remotely and onsite. The successful candidate will demonstrate excellent technical competency and maintain a high level of professionalism and customer service.


Responsibilities:

  • Provide all levels (Tier 1, Tier 2, Tier 3) of support.
  • Triage, troubleshoot, and support customers via phone, chat, email, and in person.
  • Utilize scripting and management consoles to design, build, and support a wide range of customer systems including but not limited to:
  • --Endpoint devices (Windows, Mac, iOS, and Android)
  • --Server hardware and associated infrastructure
  • --Microsoft Active Directory / Group Policy
  • --Microsoft Azure,
  • --Microsoft Office 365
  • --Virtualization (VMware/Hyper-V/Citrix) systems
  • --Storage/NAS systems
  • --Backup and Disaster Recovery systems
  • --Endpoint protection systems
  • --Network hardware (Firewalls, Switches, Wireless, etc.)
  • --Phone (VoIP/PBX) systems
  • --Printing/faxing systems
  • Manage hardware and software deployment projects.
  • Create step by step user guides, network diagrams, and/or instructions as needed.
  • Execute all job priorities with a customer service mindset and approach.
  • Participate in after hours on-call support rotation.
  • Travel to customer sites as needed.
  • Perform other duties as assigned.


Requirements:

  • Bachelor’s degree in computer science or other relevant field of study; will consider work experience and relevant certifications in lieu of degree requirement.
  • Preferred Certifications: Microsoft, Azure, Office 365, Cisco, VMware
  • 3+ years’ experience in systems administration or similar role.
  • Outstanding customer service skills.
  • Previous experience working at an IT consulting firm, managed services provider, or an organization with a decentralized workforce.
  • Must show a commitment to professional development and continual improvement.
  • Demonstrated analytical abilities with a strong attention to detail.
  • Outstanding organizational and project management skills.
  • Valid driver’s license and travel using personal vehicle

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