Software Solutions Architect

2 months ago

San Jose, United States Adobe Inc. Full time

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

Hello, We're the Customer Engineering Team (CET) at Adobe, a group of creative problem-solvers who love helping B2B marketing automation teams crush their business goals by adding features and capabilities to our products. We're in a unique spot where we get to build software products with guidance from some of our biggest customers in the world. If you're passionate about tech and love a good challenge, you'll fit right in

We're on the hunt for an experienced Solution Architect in the Product Development Organization. We are looking for you to be a key driver in ensuring the success of our customers, field teams, and partners with their implementation and adoption of Adobe Marketo and Journey Optimizer B2B. You'll collaborate with Adobe's strategic customers to guarantee technical success, product adoption, and continuous improvement. By harnessing customer usage and feedback, you'll identify and drive product innovation throughout the development lifecycle. Additionally, you'll help establish standard methodologies and technical guides to enhance product adoption, enablement, and customer success across the broader Adobe ecosystem.

As part of our team you will build shape and increase our products to help customers implement their sophisticated requirements of performance, automation and features while working with a team of excellent engineers inside and around the Adobe engineering organization.

What You'll Do

  • Collaborate with customers and implementation teams to understand and address functional requirements.
  • Tackle the most sophisticated technical challenges, from design to launch.
  • Uphold and help define architectural standards while solving intricate architecture solutions.
  • Partner with engineering teams on company-wide initiatives spanning multiple projects to help solve for the problem.
  • Provide solution architecture recommendations and enablement across applications and services, acting as a trusted advisor to ensure customer success and business scalability.
  • Work with customers, support teams, product, and engineering to resolve critical issues and drive product requests to resolution.
  • Author and deliver use case and implementation guides for customer and partner reference.
  • Find opportunities for product improvements and new solutions during the implementation process. Collaborate with Product and Engineering teams to drive product advancements aligned with customer use cases.
  • Translate the product roadmap into technical, implementation focused, customer-facing materials for ongoing alignment.
  • Track and present status changes and recommendations to executives and customers based on product state and roadmap working with Product Managers and Engineering Leads to help set the right direction.

What You'll Need to Succeed

  • Deep Experience with Enterprise Architecture: Proficiency with Adobe cloud solutions, Data retention and ensuring seamless integration and optimization.
  • Interpersonal: Ability to work across business and technical partners with high energy, personal drive, and positivity, fostering strong relationships.
  • Team Orientation: Adaptability to the needs and demands of internal and external partners, promoting collaboration and partnership.
  • Effective Communication: Ability to convey sophisticated ideas both verbally and in writing, ensuring comprehension and acceptance among collaborators.
  • Leadership: Capability to lead customer meetings and work streams, coordinating across teams to manage expectations and progress.
  • Passion for Learning: Enthusiasm for new challenges and staying updated on industry and technology trends, driving continuous improvement.
  • Technical Curiosity: Willingness to dive deep into technology to resolve issues and establish technical credibility, enhancing problem-solving capabilities.
  • Analytical and Problem-Solving Skills: Strong research, hypothesis development, and recommendation synthesis abilities, providing actionable insights.
  • Strategic and Tactical Direction: Providing comprehensive strategic direction with a deep understanding of tactical details to ensure project success and alignment.
  • Implementation Experience: Leading implementation efforts of business applications at large enterprise customers, ensuring successful deployment and adoption.
  • Engineering Leadership: Experience collaborating with product managers and engineering teams to drive features and innovation.
  • Technical Familiarity: Knowledge of REST APIs, web and mobile technologies (browsers, cookies, HTML, JavaScript), enabling effective technical solutions.
  • Advertising and Customer Experience Technology: Experience with DMPs, DSPs, Ad servers, Ad Exchanges, Cross-Device Tracking platforms, Email systems, customer data marts, etc., optimizing customer engagement.
  • Data Warehousing and Customer Data Environments: Familiarity with data storage, movement, security, and CRM systems, ensuring robust data management.
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