LNL Associate Communication Clerk-Onsite

3 weeks ago

Oklahoma City, United States Globe Life Inc. Full time


LNL Associate Communication Clerk-Onsite

Primary Duties & Responsibilities

LNL Support Claims Clerk - Downtown Oklahoma City-Onsite

Are you ready for your next career opportunity?

Globe Life Liberty National Division is seeking a LNL Support Claims Clerk to join their team supporting our Downtown Oklahoma City office.

We offer a competitive salary with a great benefits package.

Job Summary

The LNL Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. They also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies. Key functions of this role vary as business needs dictate, but often include such tasks as e-mail sorting, preparation, and responding, claim indexing, customer contacts, typing correspondences, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.

Primary Duties & Responsibilities:

  • Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase
  • Research to identify unmatched mail items and forward to the appropriate department or examiner
  • Index new claims via RightFax, Outlook, or OnBase
  • Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records
  • Support examiners and analysts by creating and sending out letters for requested information
  • Research and Identify policy information and create verifications with found information for outside companies
  • Answer telephones and provide basic customer service to outside companies
  • Accumulate reports with policy status for outside companies
  • Accumulate reports with policies found regarding state searches
  • Concurrently access multiple databases, software programs, and/or online tools to perform required job functions
  • Attend and actively participate in departmental meetings, trainings, and coaching sessions
  • Maintain high degree of quality control and validation of completed work
  • Meet or exceed established standards for productivity and quality
  • Maintain customer privacy and confidentiality in accordance with HIPAA standards
  • Perform additional duties as assigned by management



Required Skills

Knowledge, Skills, & Abilities:

  • Strong computer literacy
  • Excellent typing skills
  • Proficiency in Microsoft Office, Excel, and other basic computer programs
  • High technical aptitude with ability to learn new systems quickly
  • High level of attention to detail and accuracy
  • Strong organizational and time management skills
  • Ability to manage multiple priorities while remaining flexible to changing demands
  • Team player with ability to work independently and make autonomous decisions
  • Ability to thrive in a fast paced environment in order to meet stringent deadlines
  • Ability to adapt to process changes

Applicable to all employees of Globe Life & Accident and its subsidiaries:

  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications.



Required Knowledge & Experience

Education & Work Experience Required:

  • High school diploma or equivalent required
  • Previous data entry experience a plus
  • Work experience in a production environment preferred
  • Work experience in the Insurance Industry a plus

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