Data Center Engineering Operations

Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations.

This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift.

Primary Responsibilities and SME Fields Include:

1. Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.
2. Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.
3. Responsible for Asset and Inventory management.
4. Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
5. Ensure standardization and consistency with best-in-class operating practices.
6. Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems.
7. Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development.
8. Health & Safety, local statutory requirements, environmental and energy management.
9. Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s.
10. Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams.
11. Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.)
12. Oversee technical compliance auditing and the effective and timely close out of corrective action plans.
13. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements.
14. Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation.

Incident and Emergency Response:

1. Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
2. Managing information flow during incidents while providing regular updates to management.
3. Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.

Key Job Responsibilities

The Data Center Engineering Operation Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters within facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

1. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
2. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
3. Work with DCO managers (IT) and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
4. Responsible for supporting the installation of the racks and the provision of power/cooling.

A Day in the Life

1. Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
2. Perform rack installs, rack decommissioning, and facility management.
3. Provide operational readings and key performance indicators to make sure uptime is maintained.
4. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
5. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
6. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.

About the Team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. 4+ years experience in electrical or mechanical systems.
2. Experience in maintaining Data center or Critical space facility and ability to prioritize in complex, fast-paced environment.
3. Strong verbal and written communication skills.
4. IT services such as servers, network, cabling and platform.

PREFERRED QUALIFICATIONS

1. An excellent understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
2. Mission Critical facility management experience for a large enterprise or large Colocation provider.
3. Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
4. Data center Project Management/ capacity planning and budgetary experience.
5. Knowledge in IT services such as servers, network, cabling and platform, and appropriate Security and Safety awareness.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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