Collection Services Representative

5 days ago

nashville, United States Broadcast Music, Inc. Full time

POSITION SUMMARY
Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues.

LOCATION
Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.

FUNCTIONS OF THE JOB
Essential Functions: which may be representative but not all inclusive of those commonly associated with this position.

  • Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and dispositions appropriate result/reason to ensure timely follow up until obligation is satisfied.
  • Secures outstanding reports.
  • Completes high-volume collection activities, using stat of the art call center technology and equipment to maximize cash receipts.
  • Uses best practices, as well as initiative and imagination, to achieve targeted results, while promoting customer goodwill.
  • Composes correspondence/emails based on procedures and knowledge of Collections practices.
  • Collaborates with team leaders and managers to prepare schedules and ensure high productivity standards under the BOLD initiative.
  • Accepts credit card and e-check payments.
  • Maintains accurate records about customer contact and status of collection efforts.
  • Reviews and advances delinquent accounts to Director for Legal review when collection cycle is exhausted.
  • Requests adjustments, handles queries and resolves issues within contract/company guidelines and policy.
  • Performs specialized work, such as collection in various markets requiring specific knowledge of contract requirements, performing research, reconcile financial disputes (including TV per Program accounts) and scanning customer correspondence to document imaging system.
  • Notifies Licensing of sales opportunity and other changes in music use when alerted to such changes via customer contact.
  • Prepares write-off and refund requests/cases for approval.
  • Arranges payment plans within established guidelines.
  • Use skip-tracing techniques to locate customers.
  • Obtains/forwards past due invoices and other documents necessary in the customer service/collections process.
  • Assists director and upper management with projects.
  • Other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.

   POSITION QUALIFICATION REQUIREMENTS
   Education: Bachelor’s Degree preferred.
   Experience: Minimum of 3 years collection experience; have experience with an automated telephone dialing system

SKILLS AND ABILITIES 
This may be representative but not all inclusive of those commonly associated with this position.

  • Knowledge of standard collections practices.
  • Understanding of Call Center technology.
  • Ability to work independently and in a group.
  • Ability to effectively communicate verbally and in writing.
  • Proficiency in Microsoft Word and Excel.
  • Working knowledge of computerized CRM (Salesforce) and A/R systems (Oracle).
  • Good interpersonal skills.
  • Ability to pay close attention to detail.
  • Good listening skills.

SALARY RANGE 
The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.

What We Give to You:

  • Health, dental, and vision insurance
  • 401K with employer match
  • Flexible spending accounts
  • Paid vacation and paid sick/personal time
  • 12 paid calendar holidays
  • Paid volunteer time off
  • Summer hours that offer more time for fun in the sun
  • Company paid life insurance
  • Up to 12 weeks paid parental leave
  • Tuition assistance for qualified team members
  • Commuter benefits (New York)
  • Amazing and engaging culture
  • Employee Resource Groups

BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.

#LI-Hybrid

  • Collection Services Representative

    2 months ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues. LOCATION Nashville, TN office. BMI has transitioned back to...

  • Collection Services Representative

    3 weeks ago

    Nashville, TN, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYCollects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues.LOCATIONNashville, TN office. BMI has transitioned back to working...

  • Collection Services Representative

    3 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues. LOCATION Nashville, TN office. BMI has transitioned back to...

  • Collection Services Representative

    1 week ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives...

  • Collection Services Representative

    1 week ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives...

  • Collections Representative

    4 weeks ago

    Nashville, Tennessee, United States Hudson Automotive Group, Inc Full time

    We're seeking a skilled Collections Representative to join our dynamic Automotive Accounting team at Beaman Toyota in Nashville, TN. This is an excellent opportunity for a career-driven individual to leverage their expertise in collections, reconciliation, and A/R ledger management to drive business growth.About Beaman ToyotaBeaman Toyota, part of the Hudson...

  • Collection Services Representative

    1 week ago

    Nashville, TN, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues. LOCATION Nashville, TN office. BMI has transitioned back to...

  • Collections/Customer Service Specialist

    1 month ago

    Nashville, United States Hudson Automotive Group, Inc Full time

    Job DetailsJob Location Beaman Toyota - Nashville, TN DescriptionBeaman Toyota, a Hudson Automotive company, is looking foran energetic and career-driven Collections/Customer Service Representative to join our growing service team.Hudson Automotiveis one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an...

  • Broadcast Music, Inc. | Collection Services Representative

    4 days ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Collects the maximum amount of overdue fees from customers according to the terms of each music performance agreement. Fosters customer relations and facilitate fee-dispute resolution. Interacts with Licensing, Accounting and Audit representatives to resolve outstanding issues. LOCATION Nashville, TN office. BMI has transitioned back to...

  • Bartender/Barista - The Bankers Alley Hotel, Tapestry Collection by Hilton

    2 weeks ago

    Nashville, United States Tapestry Collection by Hilton Full time

    A Bartender/Barista is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bartender/Barista, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's...

  • Customer Service Representative

    3 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    4 months ago

    Nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Customer Service Representative

    3 months ago

    nashville, United States FusionSite Full time

    Welcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...

  • Blood Collection Staff

    5 days ago

    Nashville, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:We provide...

  • Blood Collection Staff

    2 weeks ago

    Nashville, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:We provide...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Nashville, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services Representative - FloaterLocation: Nashville, TNDuration: 6-Month ContractWork Type: OnsiteJob Description:Are you a dedicated healthcare professional with a passion for patient care? We're seeking a skilled Phlebotomist Patient Services Representative (Floater) to join our team in Nashville, TN.As a PSR III - Floater,...

  • Patient Service Representative

    1 week ago

    Nashville, United States Solis Mammography Full time

    Patient Service Representative Looking to elevate your career? Join us! Work Location: 3443 Dickerson Pike, Suite 260, Nashville, TN 37207Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm, Saturday Once a Month 6:30am-12:00pmDepartment Highlights:Opportunities for growth and learning.A strong team culture focused on values and...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Nashville, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 6+ MonthsLocation: Nashville, TNWork Type: Onsite, Shift/Time Zone: 7:00 am - 4:00 pmJob Description:Join our team and make a difference in people's lives!As a Phlebotomist Patient Services Representative II, you will be the face of our company, providing compassionate care to...

  • Patient Service Representative

    3 weeks ago

    Nashville, United States Solis Mammography Full time

    The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to provide outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization. ...

  • Financial Specialist

    2 weeks ago

    Nashville, Tennessee, United States Archangel Protective Services Inc. Full time

    Job Title: Accounts Receivable SpecialistJob Summary:Archangel Protective Services Inc. is seeking a highly organized and detail-oriented Accounts Receivable Specialist to join our accounting team. As a key member of our department, you will be responsible for accurate and timely invoicing, processing payments, and maintaining a high level of customer...