AAA Club Alliance | IT Business Solutions Senior Partner | wilmington, nc

5 days ago

wilmington, United States AAA Club Alliance Full time

AAA Club Alliance is currently seeking an IT Business Solutions Senior Partner to join our organization.


The primary duties of the Senior IT Business Solutions Partner are:

  • Partner with Business Process Owner(s) to develop a deep end-to-end understanding of their business and how technology and automation can enable their success.
  • Automotive & Emergency Road Services Expertise: Serve as the primary liaison between business stakeholders and IT teams, ensuring technology solutions align with customer service operations such as roadside assistance, fleet management, and telematics integration.
  • Salesforce & OmniChannel Optimization: Drive the adoption and optimization of Salesforce solutions (e.g., Field Service Lightning) and integrate them with OmniChannel platforms to enhance customer experience and operational efficiency in mobile service environments.
  • Strategic IT Alignment & Stakeholder Engagement: Lead strategic planning efforts to align technology initiatives with business goals, collaborating with cross-functional teams to deliver scalable, impactful solutions that support growth and improve service delivery.
  • Automotive & Emergency Road Services Expertise: Serve as the primary liaison between business stakeholders and IT teams, ensuring technology solutions align with customer service operations such as roadside assistance, fleet management, and telematics integration.
  • Coordinate with the business to identify and provide analytical support for solution designs, production issues and enhancements.
  • Perform complex analysis of data and current operational state and manage the relationship to operational and financial objectives of ACA.
  • Partner with IT leaders on design solutions & to provide advice on potential impact to various parts of the business and strategy.
  • Identify scope, benefits, constraints and risks for new projects and initiatives.
  • Responsible for designing, publishing and maintaining the integrity of executive-level reports ensuring consistent and timely delivery to key stakeholders.
  • Develop metrics and reports using research and tools provided by ACA. Review reporting and analytic methodologies and make recommendations for improvement.

​

Minimum Qualifications:

  • Bachelor’s degree in related area, advanced degree preferred.
  • 7+ years of analytical experience in related industry
  • Experience working on large scale projects as well as handling day-to-day operational requests
  • Experience creating business cases and ROI which can be submitted to Finance for review and approvals
  • Familiarity with SaaS products (preferred)
  • Mentoring and leadership experience (preferred)
  • Technical or business certifications relevant to role (preferred)


To the qualified candidate, we offer:

  • A competitive salary commensurate with experience
  • Annual Bonus + Annual Merit Increase Eligibility
  • Hybrid schedule available
  • Health & Life Insurance
  • 3+ weeks of paid time off accrued during your first year
  • 401(K) plan with company match up to 7%
  • Professional development opportunities and tuition reimbursement
  • Paid time off to volunteer & company-sponsored volunteer events throughout the year
  • Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability


AAA Club Alliance (ACA) is an equal opportunity employer.


Our investment in Diversity, Equity, and Inclusion:


At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

  • IT Business Solutions Senior Partner

    1 month ago

    wilmington, United States AAA Club Alliance Full time

    AAA is hiring for a Senior IT Business Solutions Partner to join our team in Wilmington, DE.*This is a hybrid role that will require you to work onsite 2 days per week*The Senior IT Business Solutions Partner is responsible for identifying business process improvement opportunities, particularly where information technology plays an enabling role. This...

  • IT Business Solutions Senior Partner

    2 months ago

    Wilmington, United States AAA Club Alliance Full time

    AAA is hiring for a Senior IT Business Solutions Partner to join our team in Wilmington, DE.*This is a hybrid role that will require you to work onsite 2 days per week*The Senior IT Business Solutions Partner is responsible for identifying business process improvement opportunities, particularly where information technology plays an enabling role. This...

  • AAA Club Alliance | IT Project Manager | wilmington, nc

    4 days ago

    wilmington, United States AAA Club Alliance Full time

    AAA is hiring for an IT Project Manager to join our team in Wilmington, DE.This role is a highly experienced leader that manages strategic, enterprise-level projects of all scopes and complexities, both technical and non-technical. These projects range from enhancing existing business to expanding into new, strategic areas. The Project Manager will provide...

  • IT Business Solutions Senior Partner

    4 days ago

    Wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking an IT Business Solutions Senior Partner to join our organization. The primary duties of the Senior IT Business Solutions Partner are:Partner with Business Process Owner(s) to develop a deep end-to-end understanding of their business and how technology and automation can enable their success.Automotive & Emergency Road...

  • Corporate Travel Agent with AAA Club Alliance

    4 weeks ago

    Wilmington, Delaware, United States AAA Club Alliance Full time

    Corporate Travel Agent OpportunityWe are seeking an experienced Corporate Travel Agent to manage domestic travel arrangements for AAA Club Alliance. In this role, you will utilize SABRE GDS to book flights, hotels, and car rentals while ensuring cost efficiency and outstanding service. Expertise in SABRE GDS and prior experience in Corporate Travel are...

  • Senior Enterprise Solutions Architect

    3 weeks ago

    Wilmington, Delaware, United States AAA Club Alliance Full time

    About the RoleWe are seeking a Senior Enterprise Solutions Architect to develop business and technology architecture and strategy across AAA Club Alliance.This position will drive the creation and maintenance of enterprise business and technology capability architecture blueprints, integrated roadmaps, and enterprise standards.Key Responsibilities:Drive and...

  • Senior IT Business Solutions Manager

    3 weeks ago

    Wilmington, Delaware, United States AAA Club Alliance Full time

    Job DescriptionThe Senior IT Business Solutions Partner role is a key position at AAA Club Alliance (ACA), responsible for driving business process improvement opportunities through the strategic alignment of information technology with the company's objectives. This hybrid role requires collaboration with business stakeholders, IT leaders, and project...

  • Senior Data Architect

    1 month ago

    wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking a Data Architect here in Wilmington, DE or Cincinnati, OH. The Data Architect is responsible for designing, developing, and maintaining the data architecture for AAA Club Alliance. Your primary goal will be to ensure that our data systems are efficient, secure, and scalable to meet the evolving needs of the business.In...

  • Senior Data Architect

    2 weeks ago

    Wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking a Data Architect here in Wilmington, DE or Cincinnati, OH. The Data Architect is responsible for designing, developing, and maintaining the data architecture for AAA Club Alliance. Your primary goal will be to ensure that our data systems are efficient, secure, and scalable to meet the evolving needs of the business.In...

  • Senior Enterprise Architect

    2 months ago

    wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is hiring a Senior Enterprise Architect to join our team!*This is a hybrid position that will require you to work 2 days on-site at our Wilmington, DE AAA office.This position is responsible for developing business and technology architecture and strategy across the company. The role will drive the creation and maintenance of enterprise...

  • Senior Enterprise Architect

    2 months ago

    Wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is hiring a Senior Enterprise Architect to join our team!*This is a hybrid position that will require you to work 2 days on-site at our Wilmington, DE AAA office.This position is responsible for developing business and technology architecture and strategy across the company. The role will drive the creation and maintenance of enterprise...

  • Senior Enterprise Architect

    1 month ago

    wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is hiring a Senior Enterprise Architect to join our team!*This is a hybrid position that will require you to work 2 days on-site at our Wilmington, DE AAA office.This position is responsible for developing business and technology architecture and strategy across the company. The role will drive the creation and maintenance of enterprise...

  • Senior Data Architect

    1 month ago

    Wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking a Data Architect here in Wilmington, DE or Cincinnati, OH. The Data Architect is responsible for designing, developing, and maintaining the data architecture for AAA Club Alliance. Your primary goal will be to ensure that our data systems are efficient, secure, and scalable to meet the evolving needs of the business.In...

  • Senior Enterprise Architect

    1 month ago

    Wilmington, North Carolina, United States AAA Club Alliance Full time

    Senior Enterprise ArchitectWe are seeking a highly skilled Senior Enterprise Architect to join our team at AAA Club Alliance. As a key member of our organization, you will be responsible for developing and implementing business and technology architecture strategies that drive innovation and growth.Key Responsibilities:Develop and maintain enterprise...

  • Senior Enterprise Architect

    3 weeks ago

    Wilmington, DE, United States AAA Club Alliance Full time

    AAA Club Alliance is hiring a Senior Enterprise Architect to join our team!*This is a hybrid position that will require you to work 2 days on-site at our Wilmington, DE AAA office.This position is responsible for developing business and technology architecture and strategy across the company. The role will drive the creation and maintenance of enterprise...

  • Senior Data Architect

    3 weeks ago

    Wilmington, DE, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking a Data Architect here in Wilmington, DE or Cincinnati, OH. The Data Architect is responsible for designing, developing, and maintaining the data architecture for AAA Club Alliance. Your primary goal will be to ensure that our data systems are efficient, secure, and scalable to meet the evolving needs of the business.In...

  • Senior Data Architect

    4 weeks ago

    Wilmington, North Carolina, United States AAA Club Alliance Full time

    Data Architecture Role at AAA Club AllianceWe are seeking a skilled Data Architect to join our team at AAA Club Alliance. As a Data Architect, you will be responsible for designing, developing, and maintaining the data architecture for our organization.Your primary goal will be to ensure that our data systems are efficient, secure, and scalable to meet the...

  • Senior Enterprise Architect

    4 weeks ago

    Wilmington, Delaware, United States AAA Club Alliance Inc. Full time

    AAA Club Alliance Inc. is seeking a Senior Enterprise Architect to develop business and technology architecture and strategy across the company.This position is responsible for driving the creation and maintenance of enterprise business and technology capability architecture blueprints, integrated roadmaps, and enterprise standards that guide ACA's strategic...

  • Treasury Director

    4 weeks ago

    Wilmington, Delaware, United States AAA Club Alliance Full time

    Treasury Director Job SummaryThe AAA Club Alliance is seeking a highly skilled Treasury Director to oversee the organization's cash management functions and support the strategy for financing and cash flow profile of business operations.Key Responsibilities:Directs the Cash Operations team, which administers the cash flow process and cash flow forecasting...

  • Financial Analyst

    3 weeks ago

    Wilmington, United States AAA Club Alliance Full time

    AAA Club Alliance is currently seeking a Financial Analyst to join us at our Wilmington, DE office.*This is a hybrid position, which will require to be on-site 2 days per week.*The Financial Analyst role will assist the Supervisor of Financial Projects and Analytics in the development of analysis, business models and other financial deliverables, and is...