Principal Technical Consultant

17 hours ago

San Diego, United States Servicenow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Principal Technical Consultant for Customer & Industry Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Key Responsibilities

Project Delivery
  • Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
  • Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
  • Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
  • Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
  • Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
  • Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
  • Mentor and guide developers and consultants on best practices in technical design and field service management workflows.
Pre-Sales Support
  • Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM/FSM.
  • Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.
Product Collaboration
  • Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices.
  • Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.
Qualifications

In order to be successful in this role, we need someone who has:

Experience: A minimum of 8 years in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps.

Field Service Management Expertise: Proven track record in designing and implementing FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

Industry: Telecommunications, Financial Services (Banking, Insurance, Card Operations) or Manufacturing.

Domains: Customer Service, Field Service, Procure to Pay or Order to Cash.

Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.

Language: Fluent in both French and English.

Required Certifications

Mandatory:

  • Certified System Administrator.
  • Certified Implementation Specialist – CSM and FSM (within 90 days).
  • Certified Technical Architect (within first year).

When not having ServiceNow experience, then similar certification and experience for example with Salesforce:

  • Salesforce Service Cloud Consultant.
  • Salesforce CTA.
  • Salesforce Field Service Lightning.

This role is ideal for a technical expert passionate about driving field service transformation and customer service excellence through innovative ServiceNow solutions.

Additional InformationWork Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

#J-18808-Ljbffr

  • Principal Technical Consultant

    17 hours ago

    San Diego, United States Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Technical Consultant, Platform Engineering

    17 hours ago

    San Jose, United States Ahead Inc. Full time

    Principal Technical Consultant, Platform Engineering Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, in addition to serving as a leader of other teammates. The Principal Technical Consultant works as part of the consulting team to lead the...

  • Principal Technical Consultant

    17 hours ago

    San Diego, United States Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Principal Engineer

    4 days ago

    San Francisco, California, United States Kennedy Jenks Consultants Full time

    Kennedy Jenks Consultants is committed to delivering exceptional engineering and environmental consulting services to our clients. As a leading provider of technical expertise, we are seeking a highly skilled and experienced Principal Engineer - Technical Lead to join our team.This key role will involve providing strategic direction on technical aspects of...

  • Principal Structural Consultant

    4 days ago

    San Jose, California, United States Structural Integrity Associates, Inc. Full time

    Structural Integrity Associates, Inc. is seeking a skilled Principal Structural Consultant to join our team. As a key member of our Critical Infrastructures team, you will provide structural engineering consulting services on advanced analysis and design projects, with a focus on industrial building and non-building structures and nonstructural...

  • Principal Ariba Consultant

    6 days ago

    San Francisco, United States Catapult Solutions Group Full time

    Principal Ariba ConsultantContractLocal to California – able to commute to the Bay Area office once a month.About Us: We are a leading technology solutions provider, helping clients across the globe achieve their business goals through innovative solutions and services. Our organization fosters an inclusive culture built on collaboration, innovation, and...

  • Technical Distribution Principal

    6 hours ago

    San Diego, United States nv5 global Full time

    OverviewNV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastructure; Utility Services; Environmental Health Sciences; Buildings & Program Management; and Geospatial Technology. With offices nationwide and abroad, NV5 helps...

  • Principal Technical Consultant, Biologist/Regulatory Specialist, Power and Renewables

    18 hours ago

    San Jose, United States ERM: Environmental Resources Management Full time

    As part of the continued growth and innovation of our Capital Project Delivery service offering, ERM has an opportunity for an experienced biologist/regulatory specialist to join our thriving global consulting firm as a Principal Technical Consultant, Biologist/Regulatory Specialist, Power and Renewables.The ideal candidate will have experience conducting...

  • Principal Consultant

    18 hours ago

    San Francisco, United States Computacenter AG & Co. oHG Full time

    Principal Consultant (Network Design)About the roleAs a Computacenter Principal Consultant, you will assist in providing transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their goals and delight our customers. Our top tier...

  • Principal Consultant

    5 days ago

    San Francisco, United States Computacenter AG & Co. oHG Full time

    Principal Consultant (Network Design)About the roleAs a Computacenter Principal Consultant, you will assist in providing transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their goals and delight our customers. Our top tier...

  • Principal Environmental Remediation Consultant

    2 days ago

    San Rafael, United States Project Resource Collective Full time

    My client is a national environmental and engineering consulting services firm who is seeking a Principal Environmental Engineer or Geologist. They have a unique opportunity for a Principal level professional to LEAD their Site Assessment and Remediation practice in Northern California. Candidate must be located in Northern California, however, position will...

  • Principal Environmental Remediation Consultant

    2 days ago

    San Rafael, United States Project Resource Collective Full time

    My client is a national environmental and engineering consulting services firm who is seeking a Principal Environmental Engineer or Geologist. They have a unique opportunity for a Principal level professional to LEAD their Site Assessment and Remediation practice in Northern California. Candidate must be located in Northern California, however, position will...

  • Technical Consultant

    18 hours ago

    San Francisco, United States IPsoft Inc. Full time

    Certain, Inc. is seeking an experienced, self-motivated, team-oriented Technical Consultant, to play a strategic role in the configuration of our platform for customers’ events.This position will be dedicated to supporting our new customer Implementation Managers by configuring full and partial event builds in the Certain Event Management SaaS platform....

  • Technical Architecture Lead

    10 hours ago

    San Diego, California, United States Servicenow Full time

    About UsWe approach our distributed world of work with flexibility and trust. Our team is dedicated to creating an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please contact us.Job SummaryThe Principal Technical Consultant for Technology Workflows will be responsible for guiding...

  • Senior Cybersecurity Consultant

    2 days ago

    San Diego, California, United States Palo Alto Networks Full time

    Job DescriptionThis role is client-facing and requires the Principal Consultant to lead projects and produce deliverables based on proactive services client engagements. The successful candidate will work directly with multiple customers and key stakeholders to drive the security priorities of cloud platforms and cloud-related applications/services.The ideal...

  • Principal Electronics Engineer

    3 days ago

    San Diego, California, United States Northrop Grumman Full time

    About Northrop GrummanAt Northrop Grumman, we push the boundaries of innovation and ambition. Our pioneering spirit has enabled us to be at the forefront of many technological advancements in our nation's history.We are seeking a Senior Principal Electronics Engineer – Hardware Lead to join our team in Rancho Bernardo, CA. This position will be part of our...

  • Technical Field Service Expert

    10 hours ago

    San Diego, California, United States Servicenow Full time

    About the RoleThis is an exciting opportunity to work as a Principal Technical Consultant at Servicenow. We are looking for a highly skilled and experienced professional who can drive field service transformation and customer service excellence through innovative solutions.Key ResponsibilitiesProject Delivery: As the primary technical liaison, you will...

  • Colleague Technical Consultant

    21 hours ago

    San Diego, United States Strata Information Group Full time

    Job DescriptionJob DescriptionSIG doesn't just provide consulting services; we solve problems. We are a team of dedicated professionals deeply committed to excellence and innovation. For over 35 years, we have been a trusted partner to more than 900 colleges and universities worldwide, offering comprehensive strategy, implementation, and managed support....

  • Banner Consultant

    18 hours ago

    San Diego, United States Strata Information Group Full time

    Job DescriptionJob DescriptionSIG doesn't just provide consulting services; we solve problems. We are a team of dedicated professionals deeply committed to excellence and innovation. For over 35 years, we have been a trusted partner to more than 900 colleges and universities worldwide, offering comprehensive strategy, implementation, and managed support....

  • Principal Or Senior Principal Systems Engineer

    16 hours ago

    San Diego, United States Northrop Grumman Full time

    Principal Or Senior Principal Systems Engineer Requisition ID: R10180097 Location: San Diego, California, United States of America Clearance Type: Top Secret Telecommute: No- Teleworking not available for this position Shift: 1st Shift (United States of America) Travel Required: Yes, 10% of the Time Relocation Assistance: Relocation assistance may be...