ASSOCIATE DIRECTOR OF OUTREACH Enrollment Student Administration Student Financial Services

4 weeks ago


Boston, United States Boston University Full time

About the Role

Boston University Student Financial Services seeks an Associate Director of Outreach. This position works with the Associate Director of Operations and the Director of Student Financial Services in administering a holistic financial aid program, which supports the recruitment and retention efforts of the Medical Campus and ensures Boston University's compliance with federal and state regulations as well as institutional policies and procedures. This position requires knowledge of financial aid programs and the ability to exercise independent judgment in interpreting federal and state regulations and the use of professional judgment. The Associate Director is responsible for managing staff, financial literacy, and customer service, along with determining student eligibility, awarding, and sending award notifications to students. This is a supervisory position, managing a team of two assistant directors and a financial aid advisor. The Associate Director works closely with faculty and staff from all four Boston University Medical Campus (BUMC) schools and colleagues in BU Financial Aid to ensure federal and state compliance.

The Associate Director of Outreach's primary duties include:

  • Administering institutional, federal, and private student financial aid.
  • Staying up-to-date with federal, institutional, and private lender policies, participating in policy implementations and maintenance.
  • Managing the award notification process for all schools.
  • Monitoring, managing, and training a team of two assistant directors and one financial aid advisor.
  • Promoting and maintaining exemplary customer service by organizing and maintaining the primary schedule and coverage, as well as producing and revising financial aid publications.
  • Coordination of the Financial Literacy program and debt management counseling.
  • Oversight of all aspects of Housing Resources.
  • Managing SFS staff presence during interviews, orientations, and open houses.
  • Helping to create and maintain presentation content and ensuring presentation coverage for internal and external meetings/events.
  • Oversight of office student employees; helping the Assistant Director manage their schedules and workflow.

About the Organization

Boston University Student Financial Services is part of the Enrollment & Student Administration unit (ENSA). BU Student Financial Services plays a critical role in ENSA's mission by providing important services through timely and accurate review of BUMC financial aid applications, awarding of financial aid funds, processing of loans, and providing counseling to students and parents on the financial aid process, programs, and related issues. Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit this link.

Required Skills

About the Candidate

A bachelor's degree is a requirement for this position. A valid driver's license and CORI background check are also required. Ideally, we are seeking a candidate who:

  • Has experience managing personnel including supervising, training, and evaluating staff.
  • Demonstrates the ability to interact effectively with students, staff, faculty, and external constituents.
  • Uses sensitivity and tact in dealing with difficult situations.
  • Is organized, flexible, and able to handle several tasks simultaneously while demonstrating excellent time management.
  • Has attention to detail and strong analytic skills.
  • Demonstrates effective presentation skills.
  • Displays superior interpersonal skills and excellent oral and written communication skills.
  • Demonstrates the ability to prioritize and work independently and exercise professional judgment.
  • Is detail-oriented in all aspects of the position from reviewing student files and awarding financial aid to reviewing reports.
  • Shows effective and efficient office administration and personnel management skills.
  • Has the ability to maintain knowledge of all applicable laws and regulations and their implications for various types of financial aid.
  • Has knowledge of Federal Student Aid Administration, including application procedures, Cost of Attendance provisions, fund sources, restrictions and limitations in award amounts and exercise of professional judgment.
  • Demonstrates proficiency in the use of Federal and state electronic filing and data interface (COD, NSLDS, etc.), and knowledge of financial aid reporting requirements. Experience with PeopleSoft is a plus, but not a requirement.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

#J-18808-Ljbffr

  • Boston, United States Boston University Full time

    About the Role BU Financial Assistance seeks an Assistant Director for Awarding. This position helps achieve Boston University's goals for recruitment, retention, and superior service by assisting students and parents in financing their education through financial analysis, planning, and advisement. This Assistant Director reviews student financial...


  • Boston, United States Boston University Full time

    About the Role BU Financial Assistance seeks an Assistant Director for Awarding. This position helps achieve Boston University's goals for recruitment, retention, and superior service by assisting students and parents in financing their education through financial analysis, planning, and advisement. This Assistant Director reviews student financial...


  • Boston, United States Boston University Full time

    The Director, Enrollment Services is the leader in strategic management of student enrollment and program management at Boston University Study Abroad (BUSA), a study abroad provider serving 2,500+ students a year. The Director has primary responsibility for the design and implementation of a comprehensive enrollment management plan, providing strategic...


  • Boston, United States Boston University Full time

    DIRECTOR, ENROLLMENT SERVICES, Study AbroadTracking Code: 24500292200910Job DescriptionDIRECTOR, ENROLLMENT SERVICES, Study AbroadCategoryCharles River Campus --> ProfessionalJob LocationBOSTON, MA, United StatesSalary GradeGrade 50Position TypeFull-Time/RegularThe Director, Enrollment Services is the leader in strategic management of student enrollment and...


  • Boston, MA, United States Boston University Full time

    The Director, Enrollment Services is the leader in strategic management of student enrollment and program management at Boston University Study Abroad (BUSA), a study abroad provider serving 2,500+ students a year. The Director has primary responsibility for the design and implementation of a comprehensive enrollment management plan, providing strategic...


  • Boston, United States Acord (association For Cooperative Operations Research And Development) Full time

    ADVISING FUNCTIONAL ANALYST, Enrollment & Student Administration, Enrollment Services OperationsTracking Code: 24500790751104Job DescriptionADVISING FUNCTIONAL ANALYST, Enrollment & Student Administration, Enrollment Services OperationsCategory: Charles River Campus --> ProfessionalJob Location: BOSTON, MA, United StatesSalary Grade: Grade 49Position Type:...


  • Boston, United States Kaplan International Full time

    We’re looking for a Student Enrollment Advisor to join our team in Boston for an immediate start.Kaplan International is a leading provider of English language courses. We take great pride in ensuring that our students have the opportunities and tools to succeed, and our educators offer consistently high standards of teaching. We have 40+ English language...


  • Boston, Massachusetts, United States InsideHigherEd Full time

    About the OpportunityMassachusetts College of Art and Design is seeking a highly accomplished visionary and innovative leader to serve as our Chief Enrollment and Student Services Officer. This esteemed individual will assume a critical role as a member of the President's core leadership team, leading efforts to build a campus culture focused on access and...


  • Boston, United States InsideHigherEd Full time

    Massachusetts College of Art and DesignVice President for Student Success and Enrollment Management Academic Career & Executive Search is pleased to assist Massachusetts College of Art and Design in its search for Vice President for Student Success and Enrollment Management.  For full consideration, please apply by Friday, January 17, 2025. This is a...


  • Boston, MA, United States Suffolk University Full time

    Looking to help a diverse population of students achieve their goals? Suffolk University is seeking a Senior Assistant Director of Student Financial Services. Driven by a mission of access to opportunity, Suffolk University leverages its prime location in the heart of downtown Boston to change lives and positively impact communities through the power of...


  • Boston, United States Berklee College of Music Full time

    Senior Director of Enrollment Research and AnalyticsApply locations Berklee College of Music - Boston time type Full time posted on Posted 4 Days Ago job requisition id R0009266Job Description:The Senior Director of Enrollment Research and Analytics leads, develops, and implements a strategic enrollment research and analytics plan to inform the setting and...


  • Boston, United States Berklee College of Music Full time

    Senior Director of Enrollment Research and AnalyticsApply locations Berklee College of Music - Boston time type Full time posted on Posted 4 Days Ago job requisition id R0009266Job Description:The Senior Director of Enrollment Research and Analytics leads, develops, and implements a strategic enrollment research and analytics plan to inform the setting and...


  • Boston, United States Berklee College of Music Full time

    Job Description:The Senior Director of Enrollment Research and Analytics leads, develops, and implements a strategic enrollment research and analytics plan to inform the setting and achievement of goals, priorities, and strategies for student enrollment, engagement, and success across the entire student lifecycle. This hands-on position will lead the...


  • Boston, United States Berklee College of Music Full time

    Job Description:The Senior Director of Enrollment Research and Analytics leads, develops, and implements a strategic enrollment research and analytics plan to inform the setting and achievement of goals, priorities, and strategies for student enrollment, engagement, and success across the entire student lifecycle. This hands-on position will lead the...


  • Boston, United States InsideHigherEd Full time

    DIRECTOR, STUDENT ACTIVITIES, Division of Student AffairsTracking Code: 24500693500816Job Description DIRECTOR, STUDENT ACTIVITIES, Division of Student Affairs Category Charles River Campus --> Professional Job Location BOSTON, MA, United States Tracking Code 24500693500816 Posted Date 8/16/2024 Salary Grade Grade 49 Position Type Full-Time/Regular ...


  • Boston, Massachusetts, United States InsideHigherEd Full time

    About the PositionWe are seeking a highly accomplished visionary leader to serve as our Director of Student Engagement and Development. This is an exceptional opportunity to lead in shaping the future of our institution during a vibrant period of growth and accomplishment.The successful candidate will be responsible for developing, leading, and supporting...


  • Boston, United States Suffolk University Full time

    Suffolk University is pleased to announce recruitment for an Associate Director/Counseling Services within Counseling, Health & Wellness, an integrated student health center providing counseling, medical, and wellness education services to a diverse population of undergraduate, law, and graduate students. The Associate Director/Counseling Services will...


  • Boston, United States New England Law | Boston Full time

    Summary: Under the general supervision of the Director of Financial Aid, the Assistant Director of Financial Aid supports critical functions within the Office of Financial Aid, contributing to the success of the student financial aid program at New England Law. The Assistant Director oversees the work-study program, veterans’ benefits program and...


  • Boston, United States New England Law | Boston Full time

    Summary: Under the general supervision of the Director of Financial Aid, the Assistant Director of Financial Aid supports critical functions within the Office of Financial Aid, contributing to the success of the student financial aid program at New England Law. The Assistant Director oversees the work-study program, veterans’ benefits program and...


  • Boston, United States Academic Career & Executive Search Full time

    Massachusetts College of Art and DesignVice President for Student Success and Enrollment ManagementAcademic Career & Executive Search is pleased to assist Massachusetts College of Art and Design in its search for Vice President for Student Success and Enrollment Management.For full consideration, please apply by Friday, January 17, 2025.This is a remarkable...