Journey Builder

2 weeks ago

culver city, United States Synergis Full time

TITLE: Journey Builder

LOCATION: Culver City, CA

ANTICIPATED DURATION: 12+ Months


Summary

The Growth Marketing Operations team plays a key role in enabling on-device communications and automated messaging for media products and services. The team focuses on the development and execution of in-app messaging sent to millions of users globally across multiple services.


Our client is seeking a self-motivated and curious person who will be responsible for driving and performing the day-to-day operational workflows of growth marketing. They will work cross-functionally with various teams including growth marketing, product, engineering, and business to develop and launch multi-channel customer communications for Services, ultimately driving awareness and engagement of services and products.


This position will work cross-functionally to develop and execute customer notifications for growth marketing acquisition and engagement initiatives. As the subject matter expert of customer journey orchestration, the ideal candidate can think strategically, implement flawlessly, and effectively collaborate in a matrix organization.


Key Qualifications

5-8 years of lifecycle marketing experience building and launching acquisition and engagement initiatives

Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, Oracle Responsys

High aptitude for logical reasoning and critical thinking. Experience in SQL preferred.

Exhibit high attention to detail and organization to deliver quality projects in a timely manner

Innovator who is proactive, thoughtful and resourceful with a willingness to tackle ambiguity and roadblocks.

Ability to react calmly to curveballs, devise contingency plans, make judgment calls and pivot as needed under pressure in an evolving environment

Great teammate mentality with strong consideration for impact on partners

Effective communication skills in all mediums—from slack and email to presentations.


Description:

Developing, testing, and deploying customer journeys. This involves assessing product and strategy objectives, platform capabilities and data needs.

Collaborating and communicating clearly and effectively with stakeholders given the complexities of global large-scale projects, ensuring that operational plans, deliverables and risks are properly addressed and aligned.

Optimizing performance through A/B testing to drive incremental growth and overall program improvement. Monitoring campaign performance for operational integrity and identifying and communicating issues to internal teams.

Identifying key opportunities of improvement in campaign performance, operational efficiency and processes, and product tooling.

Building a knowledge portal of best practices and playbooks that serve as a reference and training resource.


Education:

BA/BS preferred, or equivalent work experience


The hourly pay rate range for this position is $60 to $75/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to jviray@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at jviray@synergishr.com.


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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