Head of Operations

About iContact Camera

We're transforming video communication through a groundbreaking suite of hardware and software tools designed to enhance engagement, memory retention, and trust. Powered by extensive research, our patented technology captures the nuances of in-person communication, creating a more natural and immersive user experience that bridges the gap between physical and virtual presence.

The Role

We are seeking a dynamic leader with extensive experience managing operations across resellers, distributors, logistics, marketing, and sales. Reporting directly to the CEO, this role is pivotal in driving strategic initiatives, scaling operations, and building both local and distributed teams. Your expertise in optimizing processes, leading cross-functional teams, managing logistics, and accelerating sales growth will be critical to driving iContact Camera’s business expansion.

Qualifications

• 10+ years in operations and program management, preferably in electronics or consumer goods.
• Strong leadership experience in managing cross-functional teams and distributed workforces.
• Proven ability to optimize processes, scale operations, and drive growth.
• Strong leadership experience in building and managing teams.
• Experience with resellers, distributors, logistics, and manufacturing.
• Background in e-commerce and digital marketing operations.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Adaptable and effective in fast-paced, evolving environments.

Key Responsibilities

• Lead the transition from a part-time to a full-time team structure
• Develop and implement strategies for B2B market penetration
• Optimize supply chain, inventory management, and customer service operations
• Collaborate with manufacturing, marketing, and sales teams to support growth initiatives and programs
• Manage and analyze operational metrics to drive continuous improvement
• Recruit, train, and mentor new team members

First 6-12 Month Goals

• Build and implement a scalable operations framework to support B2B expansion
• Develop and execute a production plan in line with sales demand
• Drive the successful launch of new product lines
• Establish key performance indicators (KPIs) for all departments
• Build and lead a high-performing operations team

Challenges

• Balancing rapid growth with maintaining product quality, customer satisfaction and profitability
• Navigating the balance between DTC to B2B markets while optimizing operations

CompanyCulture and Values

• Self-reliance and problem-solving
• Passion and care for our mission
• Ability to simplify complex challenges
• Concise, direct communication 
• Trust and respectful challenge of ideas
• Big thinking and results-driven action
• Fun and enjoyable work environment

Why us?

• Rapid growth: Expanding from Direct-To-Consumer to B2B and Enterprise markets
• Innovative technology: Patented eye contact solution and unique hardware/software integration
• Impact: Enhancing millions of video calls globally and shaping the future of video communication
• Entrepreneurial environment: Opportunity to make a difference in a respectful and fun environment

What We Offer

• Competitive salary with equity options and a compelling benefits package
• Flexible working environment and personal growth opportunities
• Chance to make a significant impact in a fast-moving company