Compliance Agent

2 days ago

ocoee, United States Westgate Resorts Full time
Company Description
Starting pay rate $17.00/hour
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there
Job Description
The Compliance Agent performs essential internal audits of tasks related to the Timeshare Closing process and complaint handling resolution. The results of these audits are used to reasonably measure proficiency in meeting Westgate’s metric objectives.
Essential Duties And Responsibilities
  • Assist in measuring the Closing Officer performance and adherence to regulation and company policies concerning the Timeshare closing process
  • Identify, report, and maintain logs of compliance and non-compliance from Timeshare closing recordings
  • Escalate items to the Compliance Officer as appropriate
  • Audit account paperwork to ensure proper execution
  • Communicate training points, as may be identified in Timeshare closings from time to time, to the Compliance Officer
  • Participate in training events
  • Research consumer/customer complaints
  • Monitor and research Lexis Nexis reporting
  • Perform Admin duties and other projects as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
  • A High School Diploma or equivalent is required
  • Must have Intermediate proficiency in MS Word and Excel
  • Must possess excellent communication skills both oral and written
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to travel to other resort locations as needed
  • Timeshare Industry experience is preferred
  • Bilingual Skills are a plus - Spanish or Portuguese; reading, writing, and speaking
Additional Information
Why Westgate?
  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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