Claims Technician

Seneca Resources is looking for a Claims Technician/Claims Analyst in Glen Allen VA 23060.

Position: Claims Technician / Claims Analyst

Location: Glen Allen VA 23060

Compensation: $20.00 per hour on W2

Shift is 11:30 am to 8 pm ET

Job Summary

The Claim Technician is the foundation of the claims process and as such is responsible for performing support activities that meet (or exceed) expected standard process and productivity guidelines. The Claim Technician is part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department. The Claims Technician may be called upon by management to assist the Claims organization with various projects or testing initiatives.

Responsibilities

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; answering claims phone line and taking new reports in a compassionate and professional manner, formatting correspondence, preparing correspondence for distribution and responsible for responding voice mailbox messages.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Requirements

• Excellent customer service skills
• Call Center or answering service experience preferred
• Detail-oriented
• Strong PC skills, especially in Word, Excel, Outlook, and paperless working environment
• Ability to learn other software required for the role
• Strong skills in verbal and written communication, analysis and problem-solving, organization, and time management
• Self-directed and highly productive with minimal supervision
• Comfortable with high-volume workloads, multiple priorities, and productivity standards
• Experience working in a team-oriented, collaborative environment
• Strong desire for continuous improvement
• A high school diploma or equivalent is required, some college is preferred
• Insurance experience preferred

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.